NT312 Gospels and Ancient Pedagogy

Rob
Rob Member Posts: 176 ✭✭
edited November 20 in Resources Forum

Unit 1: Gospels: Chronology, Canonicity and Text, the Gospel of Mark

This section appears to have a corrupted video file in my library- it freezes for about 15 seconds before picking up mid-sentence.

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Comments

  • Don Awalt
    Don Awalt Member Posts: 3,521 ✭✭✭

    Mine is bad too. It's not Internet, I waited until it had downloaded completely and tried again, with no change.

    Mine freezes at about 5 seconds, audio comes back at 41 seconds, video syncs at 45 seconds. Windows 7 x64. 

    I also exited Verbum, went into the WebCache folder, grabbed the now downloaded file, renamed to mpg extension, and played it outside of Logos/Verbum. Windows Media Player showed the same characteristics.

    Then I exited Verbum, deleted the file from WebCache, ran Verbum and tried again - same thing.

    I have been playing other Mobile Ed files without problems, so I know my computer is ok.

    So it's a corrupted file on the server I suspect.

  • Josh Burdick
    Josh Burdick Member Posts: 38
    https://community.logos.com/discussion/comment/676701#Comment_676701

    Don and Rob,

    We've identified the problem and have corrected the corrupted video file. We plan to push out an update to the resource today to fix the problem. Sorry for the inconvenience and thanks for letting us know about the issue!

    UPDATE (2:00PST on 12.22.2014): We have now shipped the fix to the resource and the videos should work properly now. If you still experience the problem with the file try clearing the WebCache folder or delete your downloaded media and re-download. The change will take a bit longer to push out to mobile devices but should work as expected by the end of the day tomorrow (12.23.2014).

  • Don Awalt
    Don Awalt Member Posts: 3,521 ✭✭✭
    https://community.logos.com/discussion/comment/677191#Comment_677191

    Thanks Josh! That was fast!!!!

  • Pam Larson
    Pam Larson Member Posts: 683 ✭✭
    https://community.logos.com/discussion/comment/677192#Comment_677192

    I'm having trouble trying to join this group. It just says "Your request has been sent." It's been a month now. I can't get to the group to download the reading notes document.

  • Miles Custis
    Miles Custis Member, Logos Employee Posts: 56
    https://community.logos.com/discussion/comment/677210#Comment_677210

    I'm having trouble trying to join this group. It just says "Your request has been sent." It's been a month now. I can't get to the group to download the reading notes document.

    Looks like I accidentally created the group as a "Private" group. I've changed it to be an "Open" group now and accepted any outstanding requests to join.

  • Pam Larson
    Pam Larson Member Posts: 683 ✭✭
    https://community.logos.com/discussion/comment/678309#Comment_678309

    Thanks Miles!

  • Don Awalt
    Don Awalt Member Posts: 3,521 ✭✭✭
    https://community.logos.com/discussion/comment/677191#Comment_677191

    Don and Rob,

    We've identified the problem and have corrected the corrupted video file. We plan to push out an update to the resource today to fix the problem. Sorry for the inconvenience and thanks for letting us know about the issue!

    UPDATE (2:00PST on 12.22.2014): We have now shipped the fix to the resource and the videos should work properly now. If you still experience the problem with the file try clearing the WebCache folder or delete your downloaded media and re-download. The change will take a bit longer to push out to mobile devices but should work as expected by the end of the day tomorrow (12.23.2014).

    I just got the download of the NT312 video, and it works great now! Thanks!

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