How To Report Bugs in Logos 4 Mac - Tutorial w/ VIDEO

J.R. Miller

Video Tutorial

If you have trouble seeing the video below, please visit http://www.youtube.com/watch?v=cgsPIq0yXIE

[view:http://www.youtube.com/v/cgsPIq0yXIE:560:340]

Text Tutorial

(NOTE: The step of downloading an nlog.config is no longer required as of one of the Alphas in the teens).

Step 1: Prepare Your Logs for Submission

First, pin your Logging folder (/Users/<yourusername>/Library/Application Data/Logos4/Logging) to the Dock.
Navigate to the icon on your Dock, and open the logos4.log
From the Console, navigate to the file titled, “Console Messages” (click “Show Log List) if you cannot see it by default.
Select from the menu File>Save a copy as... and save it to your desktop
Now, open your Logging folder in Finder
Drag the “Console Messages.log” from your desktop into the open folder.
Select these four files indexer.log, Logos4.log, SyncClientErrors.log and the Console Message.log
Right click the three files and select the option to “Compress 4 items”
Drag your file Archive onto your desktop.

Step 2: Make Report

Open Safari and navigate the the Logos 4 Mac forum.
Click, “Write a New Post”
Enter the description of what you were doing when L4 crashed.
Attach your Archive file from the Desktop using the media button shown with a small “paper clip”
Then “Post” your bug report.

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Comments

Cameron Watters (Faithlife)

Joe, this is fantastic! The entire Mac team thanks you.

J.R. Miller

Joe, this is fantastic! The entire Mac team thanks you.

glad to help brother! [:D]

Damian McGrath

Joe,

You are the man...

Where's the attached file?

J.R. Miller

Where's the attached file?

Oh, good call. I need to get that on as well. Thanks for the reminder.

Rus Howard

Joe,

Thanks a million for this. You are a lifesaver for me in working with the L4 Alpha's.

Rus Howard

J.R. Miller

you are welcome brother

Terry Poperszky

Thanks Joe, there needs to be one of these built for the PC Beta as well. I about went crazy trying to get it into logging mode.

J.R. Miller

ha ha... good idea! well if I used the PC beta I would do it for you. :-)

Tom Philpot (Faithlife)

Joe,

Let me add my word of thanks to Cameron's, and everyone else's. This is great. No wonder you have a forum MVP badge.

Tom

J.R. Miller

I am encouraged to know the video has helped you all. Thanks for the kudos :-)

Stephen DeKuyper

I must be in trouble, because I can't find the Logos4 folder nor the Logging folder as you indicated where they should be. Any suggestions?

J.R. Miller

did you watch the video where I show how to find the folder?

J.R. Miller

If you are still not finding it, make sure you are looking in the correct directory. NOT the Mac HD folder, but the one for your user account (your Home folder). Like this....

Stephen DeKuyper

You are indeed correct. I looked under the Mac folder. I will proceed accordingly. Thanks.

Karl Ingersoll

Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?

J.R. Miller

Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?

you got it! :-)

WENDELL LEE

entirely to much to do!!

wendell lee

WENDELL LEE

i am so confused...i did not buy L4 for this....it as if i need to take a computer course to keep up....

Rus Howard

Wendell,

The first time is work intensive, 5 minutes. I am a non-techie and figured it out quicker than I anticipated. I can now report bugs in less than a minute. The great thing is that we are helping the Logos folk and that they provide us with free technical support, which you cannot find anywhere these days.

Yours was a worthy investment. Work the field, you'll be thankful you did.

Rus Howard

J.R. Miller

Wendell, sorry you feel overwhelmed. Rus has some good encouragment, but I certainly understand if you feel alpha testing is not for you. In that case, you can download the L4windows engine for free and install it on something like VMWare Fusion until the Mac version is up to date. All your notes, settings, and layouts will tranfer over to the mac version automatically via the internet so you will not lose work or waste time. Blessings.

Richard Forinash

Thanks alot !

OnDroad

latest update crashes.

Heath Choate

Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?
you got it! :-)

Joe:

I sent my first set of logs thanks to your video. It was truly helpful. Might I make some minor suggestions in order to minimize the workflow?

1. Once I located the logging folder I drug it the Finder side bar. I chose this over making it a stack because most of this process can be done within Finder.

2. I opened the Logging folder from the side bar and ran the the Logos4.log

3 When saving a copy as I used the drop down and since the logging folder is in the side bar it shows immediately in the drop down.

This keeps most of the action in the finder without needing to go to the desktop so often.

Thanks again Joe

Warren Hicks

Do I need to go through this process each time I want to make a post or does the logging file update itself as I continue to work?

Michael Kares

Nope. Once you update the logging file, it stays updated. You only need to post the logos4.log and/or the indexer.log when reporting a problem

C Devin Chaulk

So, when creating subsequent archive.zip files, do I need to once again "Save a copy" of the "Console Messages" and then "Compress these 3 items" or can I skip that and go straight to "Compress these 3 items?" Just want to be clear! Thanks!

Michael Kares

So, when creating subsequent archive.zip files, do I need to once again "Save a copy" of the "Console Messages" and then "Compress these 3 items" or can I skip that and go straight to "Compress these 3 items?" Just want to be clear! Thanks!

Console messages need to be saved each time

Ben Bacheller

The video is marked Private, so I can't watch it. I'll try to figure it out from the posts until the video is open to public.

JT (alabama24)

The video is marked Private, so I can't watch it. I'll try to figure it out from the posts until the video is open to public.

Ben - the post you are responding to is from 2010… If you need help with something, please create a new thread in the appropriate forum. [:)]