How To Report Bugs in Logos 4 Mac - Tutorial w/ VIDEO
Video Tutorial
If you have trouble seeing the video below, please visit http://www.youtube.com/watch?v=cgsPIq0yXIE
[view:http://www.youtube.com/v/cgsPIq0yXIE:560:340]Text Tutorial
(NOTE: The step of downloading an nlog.config is no longer required as of one of the Alphas in the teens).
Step 1: Prepare Your Logs for Submission
- First, pin your Logging folder (/Users/<yourusername>/Library/Application Data/Logos4/Logging) to the Dock.
- Navigate to the icon on your Dock, and open the logos4.log
- From the Console, navigate to the file titled, “Console Messages” (click “Show Log List) if you cannot see it by default.
- Select from the menu File>Save a copy as... and save it to your desktop
- Now, open your Logging folder in Finder
- Drag the “Console Messages.log” from your desktop into the open folder.
- Select these four files indexer.log, Logos4.log, SyncClientErrors.log and the Console Message.log
- Right click the three files and select the option to “Compress 4 items”
- Drag your file Archive onto your desktop.
Step 2: Make Report
- Open Safari and navigate the the Logos 4 Mac forum.
- Click, “Write a New Post”
- Enter the description of what you were doing when L4 crashed.
- Attach your Archive file from the Desktop using the media button shown with a small “paper clip”
- Then “Post” your bug report.
Comments
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Joe, this is fantastic! The entire Mac team thanks you.
Director of Engineering for Enterprise and Operations
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glad to help brother! [:D]Cameron Watters said:Joe, this is fantastic! The entire Mac team thanks you.
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Joe,
You are the man...
Where's the attached file?
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Oh, good call. I need to get that on as well. Thanks for the reminder.Damian McGrath said:Where's the attached file?
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Cameron,
1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?
2. If you feel the instructions and video are up to your standards, may I suggest you pin this thread to the top of the forum and also edit the main FAQ to link to these instructions?
Blessings
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Joe Miller said:
Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?
Joe,
I believe you have to set the precise dimensions.... if I remember correctly...
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OK Joe. You can't embed...
I think you have to upload....
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Joe Miller said:
1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?
I don't know for certain, but I can find out. I suspect we may be stripping certain HTML tags on the server side when the "post" button is pressed.
Joe Miller said:2. If you feel the instructions and video are up to your standards, may I suggest you pin this thread to the top of the forum and also edit the main FAQ to link to these instructions?
I was in the process of doing both when you posted this. It's now done, and the new FAQ includes a few other bits that the old one didn't.
Director of Engineering for Enterprise and Operations
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Joe,
Thanks a million for this. You are a lifesaver for me in working with the L4 Alpha's.
Rus Howard
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Thanks Joe, there needs to be one of these built for the PC Beta as well. I about went crazy trying to get it into logging mode.
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You're a great guy! I appreciate all you do!!! I really do!!!
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Joe,
Let me add my word of thanks to Cameron's, and everyone else's. This is great. No wonder you have a forum MVP badge.
Tom
Mobile Development Team Lead
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I must be in trouble, because I can't find the Logos4 folder nor the Logging folder as you indicated where they should be. Any suggestions?
Stephen
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You are indeed correct. I looked under the Mac folder. I will proceed accordingly. Thanks.
Stephen
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Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?
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Joe Miller said:
1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?
Damian McGrath said:OK Joe. You can't embed...
I think you have to upload....
Yes, you can embed. The syntax is: [ view : http://www.youtube.com/v/cgsPIq0yXIE : 560 : 340 ]
Remove all spaces from the above - I had to put them in there to prevent it from being interpreted as an embedding instruction, so you could see it. The URL is whatever video you want to show (can be a YouTube URL or the URL to a .swf file you've got posted up on Screencast or somewhere; I don't think MPEG4 files work). And 560 and 340 are the width and height, respectively -- I got them out of the embed code from the YouTube page. Use whatever are the appropriate values in your case.
See? It works!
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you got it! :-)Karl Ingersoll said:Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?
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I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)Rosie Perera said:Yes, you can embed. The syntax is: [ view : http://ww can'tw.youtube.com/v/cgsPIq0yXIE : 560 : 340 ]
Remove all spaces from the above -
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Joe Miller said:
I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)Rosie Perera said:Yes, you can embed. The syntax is: [ view : : 560 : 340 ]http://ww can'tw.youtube.com/v/cgsPIq0yXIE
Remove all spaces from the above -
That's odd. I don't know how the word "can't" showed up in the middle of www.youtube.com when you quoted my post.[*-)] Of course I know you won't remember that for next time. :-)
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Joe Miller said:
I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)
But I can...
Director of Engineering for Enterprise and Operations
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sweet! thanks! Welcome back to the new year!Cameron Watters said:Joe Miller said:I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)
But I can..
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Joe,
I think we should edit the link to the nlog.config file in step 1 so that users actually get the correct file. Currently, you have to remove the :550:0] from the end of the link to get the file to download correctly. Not sure if you covered that in the video, but then again, some people might not watch the video (mea culpa).
Mobile Development Team Lead
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Cameron fixed the link to nlog.config.
Mobile Development Team Lead
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