Reading plans have disappeared form Logos 8 Mobile App

Bump.,, I would appreciate FL looking into this as my existing reading plans that were on the previous version of Logos Mobile (iOS) still are not showing  up. 

Thanks Graham for trying it yourself but not working for me.

My reading plans have disappeared from Logos 8 app and there is only an option to add preset plans. There is no option to add plans created on the desktop application.

Thanks Alan, I appreciate it, I know you all are extremely busy at the moment. As of tonight still not syncing existing plans.

I will see what I can find for you, doc.

Hi Alan,

Thanks for getting back to me. I have been on the new app about four days now and they have not come through.  All that is showing is a reading plan to add is one old plan out of my active plans. 

All my other active plan's are not showing as options to add. The red circle ones are the ones I am actually using currently i.e have cards on the desktop app home page, and would expect to show up in the mobile app.

Ok Alan, thanks for digging into, I had restarted the app as there had been an update to 8.01 of the app, I give it more time. It's hard during the week to remain connected to Wi-Fi as I am at work or commuting and don't have Wi-Fi access and so rely on 4G. It should be connected to Wi-Fi more of the weekend but not all of the weekend.  I have also turned off auto-lock in case that causes any issues with the sync stopping - have no idea if it would done anyway.

I think we have reproduced your issue. It appears that your application is taking an unusually long time to sync your data. We tried syncing here on some test devices and saw times upwards of 30-50 minutes.  A big part of this seems to be resyncing all of your notes in the new notes system to your device. The reading plan sync is waiting on the notes to finish.

We are looking into what might be causing the slowness, but right now I suggest first trying to restart the application to see if the data is there but hasn't refreshed. If it's still not there, leave the app running connected to wifi and give it more time to sync. Our times might even be lower than yours given your location.

I'm really sorry that the sync is taking this long. We are looking at ways we might be able to improve this situation in later releases.

Keep me posted on whether the sync completes or not.

Hi Alan, 

None or the existing reading plans have come down to my mobile app I deleted one of them and recreated it and it synced to my mobile app approximagely 24 hours later.

it looks like I am going to have to delete all my existing plans and create new ones to get them to sync.

Ok Alan, thanks for digging into, I had restarted the app as there had been an update to 8.01 of the app, I give it more time. It's hard during the week to remain connected to Wi-Fi as I am at work or commuting and don't have Wi-Fi access and so rely on 4G. It should be connected to Wi-Fi more of the weekend but not all of the weekend.  I have also turned off auto-lock in case that causes any issues with the sync stopping - have no idea if it would done anyway.

I think we have reproduced your issue. It appears that your application is taking an unusually long time to sync your data. We tried syncing here on some test devices and saw times upwards of 30-50 minutes.  A big part of this seems to be resyncing all of your notes in the new notes system to your device. The reading plan sync is waiting on the notes to finish.

We are looking into what might be causing the slowness, but right now I suggest first trying to restart the application to see if the data is there but hasn't refreshed. If it's still not there, leave the app running connected to wifi and give it more time to sync. Our times might even be lower than yours given your location.

I'm really sorry that the sync is taking this long. We are looking at ways we might be able to improve this situation in later releases.

Keep me posted on whether the sync completes or not.