Faithlife Ebooks - Serious Issue. Books I have can be purchased again!

Vincent Chia said:

Dear Sir,

I notice this problem with several Faithlife ebooks listed on the ebook website.

I possess numerous books in Logos format, which were reflected as "New" in Faithlife EBooks website.

These ebooks, in fact, can be purchased without the buyer knowing that he already possessed them in Logos format.

For example https://ebooks.faithlife.com/products/49147/redeeming-mathematics-a-god-centered-approach

https://ebooks.faithlife.com/products/126246/the-lordship-of-christ-serving-our-savior-all-of-the-time-in-all-of-life-with-all-of-our-heart

https://ebooks.faithlife.com/products/42186/chance-and-the-sovereignty-of-god-a-god-centered-approach-to-probability-and-random-events

The above is just a sample.

I am inclined not to check the Faithlife Ebooks website again as I almost made the mistake of purchasing these books twice.

As this is a systematic error in the ebook website, I am hoping that it might be corrected soon. Otherwise it would be difficult for buyers to make a decision.

Thanks for reporting this, Vincent. We are looking into the issue.

Ben Amundgaard (Faithlife) said:

Vincent Chia said:

Dear Sir,

I notice this problem with several Faithlife ebooks listed on the ebook website.

I possess numerous books in Logos format, which were reflected as "New" in Faithlife EBooks website.

These ebooks, in fact, can be purchased without the buyer knowing that he already possessed them in Logos format.

For example https://ebooks.faithlife.com/products/49147/redeeming-mathematics-a-god-centered-approach

https://ebooks.faithlife.com/products/126246/the-lordship-of-christ-serving-our-savior-all-of-the-time-in-all-of-life-with-all-of-our-heart

https://ebooks.faithlife.com/products/42186/chance-and-the-sovereignty-of-god-a-god-centered-approach-to-probability-and-random-events

The above is just a sample.

I am inclined not to check the Faithlife Ebooks website again as I almost made the mistake of purchasing these books twice.

As this is a systematic error in the ebook website, I am hoping that it might be corrected soon. Otherwise it would be difficult for buyers to make a decision.

Thanks for reporting this, Vincent. We are looking into the issue.

OK. We've retired the ebooks and anyone who owned the ebook now owns the Logos edition as well.

Let me know if you still see any issues.

Nathaniel&Kelsey Stamper said:

Ben, am I to understand that if I have purchased the ebook on Vyrso that I should receive the Logos version as well? Customer service just told me this morning that this is NOT the case. I own several books that have now been made available on logos, which is very disappointing as a Logos customer. 

If you owned the FL Ebook copy, you should already own the Logos edition. We unlocked it the other day. Check your library, if it's not there let me know.

scooter said:

I own the FLE-book Martin Luther and Buddhism.  I found it in Logos today, so I phoned to get the Logos copy for free.  I got a NO......Somebody thinks they are different editions.

They are both 2008 second editions.  Mine so says; the look inside of the Logos version says so, as well.  Ed. 1 was in 2002.  There is no 3rd ed. per Amazon.

Can you help, Ben??

I'll take a look and see what's up.

Wanted to quickly check in and say that I will continue looking into this. I'm currently in Denver for AAR/SBL. I'll get some answers after American Thanksgiving.