Proclaim remote app losing connection to presentation

i was using Proclaim this evening and a number of times the remote app lost connection to the laptop running the Proclaim presentation. The message that appeared on the app is below

I understand this can often indicate a network problem.

I had the app set up to use local wifi and we have a good network in the building. The message appeared four-five times.

I am using version 3.8.0.892 of the remote app.

I will send logs through to see if that indicates what was going on.

Any insight appreciated.

Thanks, Graham

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Matt Mattox

Hey Graham,

Sorry for the delay in a reply. I'm looking at the logs now and will let you know what I find.

Graham Criddle

https://community.logos.com/discussion/comment/1027984#Comment_1027984

Thanks Matt

Appreciated, Graham

Matt Mattox

https://community.logos.com/discussion/comment/1027989#Comment_1027989

I saw a few network errors in your mobile logs, but since you are on local Wifi that could change things.

Can you paste your logs from the presentation computer?

Graham Criddle

https://community.logos.com/discussion/comment/1027995#Comment_1027995

I saw a few network errors in your mobile logs, but since you are on local Wifi that could change things.

Can you paste your logs from the presentation computer?

Yes - but I won't be able to until tomorrow, by which time I might have used it to run another presentation.

Will that be a problem?

Matt Mattox

https://community.logos.com/discussion/comment/1027996#Comment_1027996

That won't be a problem as long as you don't uninstall Proclaim

Can you let me know approximately the time the error was happening yesterday? I noticed you posted around 1:30, but a good estimate of the error time will help when looking at both logs.

Graham Criddle

https://community.logos.com/discussion/comment/1027997#Comment_1027997

Thanks Matt

The errors were happening between 7:30 and 8:30pm UK time - roughly an hour before I started this thread (hopefully that will help determine time zone differences - but I think I am 8 hours ahead of your timezone)

I'll follow up with logs tomorrow.

Graham

Graham Criddle

https://community.logos.com/discussion/comment/1028002#Comment_1028002

Hi Matt

Here's the log from the presenting computer. Hope it helps explain what is going on

7725.Proclaim.log

Thanks, Graham

Matt Mattox

https://community.logos.com/discussion/comment/1028068#Comment_1028068

Looks like you were in contact with Justin via email.

Let us know if this happens again and apology for the disruption Graham.

Graham Criddle

https://community.logos.com/discussion/comment/1028406#Comment_1028406

Thanks Matt

Appreciate the support and I’ll follow up with Justin

Graham