Crash on upload...please help. Thanks!

I know there was a post on here at one point (been a few years now), but I can't find it. We were getting ready to upload our sermon today. I clicked to add a "tag" at which point the program crashed. I know there is a way to recover the sermon so I can upload it and download the wav file, but where is it? I'm leaving the computer on and hope to find a solution this evening (without losing the file).

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Comments

Justin (Faithlife)

Hello David,

Would you be able to send me log files from Proclaim? You can save these by going to Help > Save Log files and emailing it to me at support@faithlife.com

The recordings should remain attached to the presentation under the "Recordings" tab, however it seems like it's only 27 seconds long. When you were adding a tag to the sermon, did you notice it was a longer length?

As for locating associated WAV files on the computer, step 2 on this article shows you how to access that directory

https://support.faithlife.com/hc/en-us/articles/360015992291-Improve-the-Volume-of-Sermon-Recordings-with-Audacity

David Buckham

https://community.logos.com/discussion/comment/1031462#Comment_1031462

Thanks for the Sunday response! The sermon should be like 27 minutes long, so 27 seconds is not good.

I can try and find the logs on the computer when I get back to church. Thanks