Losing Connection to Servers

Wayne Jackson
Wayne Jackson Member Posts: 5 ✭✭
in Proclaim Forum

Each Sunday for maybe the last 3-4 weeks around 11am EST we experience Proclaim losing its connection with the server and Proclaim remote is not able to change the slides. We are running a fully updated MacBook Pro directly connected to our LAN. Is anyone else having the same problems?

Comments

  • Justin (Faithlife)
    Justin (Faithlife) Member, Logos Employee Posts: 355

    Did the message linger for more than few minutes?

    Also, do you have your remote app configured for local Wi-Fi?  If not, can I have you try giving this setup a try?

    https://support.faithlife.com/hc/en-us/articles/360007375871-Proclaim-Local-Wi-Fi-Remote

  • Wayne Jackson
    Wayne Jackson Member Posts: 5 ✭✭
    https://community.logos.com/discussion/comment/1037374#Comment_1037374

    Yes. Message would linger followed by the app crashing as well. 

    I can not enable the control over local WIFI. I can not click the box. 

  • Myke Harbuck
    Myke Harbuck Member Posts: 1,646 ✭✭✭

    Experienced the same issue today, as well as for the last several weeks. Today it wasn't as bad as it has been some weeks. A couple of weeks the app has been completely unusable.

    With so many people complaining about this exact issue here and on faithlife.com, there should be more of a priority in resolving this issue! Each time someone complains, the same questions are posed. It's time to quit asking questions and start resolving. Its been going on long enough, and has been widely enough reported, that the issue should be resolvable by now. Please fix this! I am getting very discouraged with FL Proclaim and would like to be able to use this app without all these issues, please. 

    Myke Harbuck
    Lead Pastor, www.ByronCity.Church
    Adjunct Professor, Georgia Military College

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816
    https://community.logos.com/discussion/comment/1037388#Comment_1037388

    Myke Harbuck said:

    It's time to quit asking questions and start resolving. Its been going on long enough, and has been widely enough reported, that the issue should be resolvable by now. Please fix this!

    Myke, I'm very sorry for the disruption you experienced this Sunday. We have been working to resolve this issue and unfortunately the changes we made last week exposed a different bottleneck. We have a plan for this Sunday and I'm confident stability at peak load time will be restored. Thanks for your patience and I appreciate the feedback. 

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