Download Bug

Hi,

I bought a new phone yesterday, it’s running Android Pie.

Logos app installed and I have downloaded a lot of resources on to it. However, there are a number of resources that just won’t download. These are not freebies but have been bought by me. In a few instances they are odd volumes in a multi-volume set.

Anybody else having this problem, or any suggestions?

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Comments

Graham Criddle

However, there are a number of resources that just won’t download. These are not freebies but have been bought by me. In a few instances they are odd volumes in a multi-volume set.

Can you see them in your library on the app and they won't download to the device or do you not see them at all?

Can you give a few examples of resources that are behaving in this way?

Anthony Dowden

https://community.logos.com/discussion/comment/1038881#Comment_1038881

Hi Graham I can see them in the library index but when I select download they give up trying after about 15 sec onds.

Examples:

The index shows 13 books but only six load. The following don’t - John Knox, Luther, Martin Luther King Jr., Aquinas, Barth, Calvin, Heretics.

The Works of Robert Traill, Volumes 1 & 2 have loaded, Volumes 3 and 4 won’t load.

just a couple of examples. They are all successfully loaded on main computer and iPad.

Graham Criddle

https://community.logos.com/discussion/comment/1038886#Comment_1038886

The Works of Robert Traill, Volumes 1 & 2 have loaded, Volumes 3 and 4 won’t load.

I get the same results.

Hopefully someone from Faithlife will be able to comment on this

Anthony Dowden

https://community.logos.com/discussion/comment/1038890#Comment_1038890

Hi Graham,

Many thanks for giving that a try. I‘m glad it’s not just me! 😬

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1038891#Comment_1038891

Graham and Anthony,

Please accept our apologies. This a known issue on Android. We have a case open and we are working on a fix.

Anthony Dowden

https://community.logos.com/discussion/comment/1039051#Comment_1039051

Thank you Joe. Glad to know you are aware of this!

Martin Denham (Faithlife)

https://community.logos.com/discussion/comment/1039052#Comment_1039052

This is not a solution but I have often found the Library download fails but opening the resource and downloading via Book Info succeeds.

Open the specific resource, then view Book Info via the 3-dots menu and press the Download button there.

Graham Criddle

https://community.logos.com/discussion/comment/1039645#Comment_1039645

Thanks Martin

Open the specific resource, then view Book Info via the 3-dots menu and press the Download button there.

I just tried this for volume 4 of Traill and the download still fails

Anthony Dowden

https://community.logos.com/discussion/comment/1039645#Comment_1039645

Thank you Martin. That was the way I was trying to download them anyway.

Graham Criddle

https://community.logos.com/discussion/comment/1038886#Comment_1038886

The Works of Robert Traill, Volumes 1 & 2 have loaded, Volumes 3 and 4 won’t load.

I've just received notification that all four volumes have now downloaded.

I don't know if there was any change in the app or the backend servers to make this happen!

Anthony Dowden

https://community.logos.com/discussion/comment/1040695#Comment_1040695

That’s great, the Robert Traill volumes have now downloaded for me as well. Also most of the Armchair Theology set has, just two now left that won’t download.