I received the email for the Logos birthday gift certificate and entered it ---
The website accepts it, but no discount is applied.
I'm assuming that since I received the email, it should work for me.
I'm still waiting to receive mine for this month as I have in my past for my July birthday. Do they send them out all at once or in batches?
I got mine already, haven't tried it. Do let us know if you find anything out.
I got mine tonight. Thanks, FL!
I believe they are sent out in batches. Give it a day or two.
Anyway, the store applied the discount, so there should be no problem with using it now.
Still not working for me. I guess I'll wait a day or so and call customer service if it doesn't eventually work.
mine worked
Anyway, the store applied the discount, so there should be no problem with using it now. Still not working for me. I guess I'll wait a day or so and call customer service if it doesn't eventually work.
The coupon also does not work for me.
Does not work for me, either.
Each birthday code is tied to your email address so as to make it non-transferrable or so that others cannot use the same coupon code (ie. my birthday is June if I enter the July code nothing will happen). Two things to try:
1. Check the birthday on your faithlife profile is correct.
2. Contact customer services and ask them to check on your end.
I hope that helps. L :-)
I still have not received mine and I'm okay to wait but I was just wondering if anyone knows the answer to my question above.
my also don't work :-(
NO funciona para mi el certificado de regalo.
Mine also doesnt work
They stop working once you get too old...[;)]
They stop working once you get too old...
I'm not even 31 yet. lol
They stop working once you get too old... I'm not even 31 yet. lol
LOL. I guess that theory didn't work. [:D]
Maybe your FL profiles are not 100% complete? In my profile, my "location" disappeared on the day of the website update. I added it back in, and the next day it was again disappeared. I added it back in, and it hasn't disappeared again.
If I remember right, the FL profile needs to be 100% complete for the code to work.
Maybe your FL profiles are not 100% complete? In my profile, my "location" disappeared on the day of the website update. I added it back in, and the next day it was again disappeared. I added it back in, and it hasn't disappeared again. If I remember right, the FL profile needs to be 100% complete for the code to work.
I think the profile just needs to be complete in order to get the coupon. I really doubt the coupon rechecks it for completeness once it's been issued. Anyway, my profile is complete, and I've received and used it every year this (very nice!) perk has been operative.
Probably just something got glitched with the website change. Hopefully if we keep bumping this thread someone from FL will see and correct it!
Nunca lo he tenido al 100% y en años anteriores a funcionado, de todas formas completare mi perfil, gracias.
I chatted with CS and they got mine fixed.
Funciona, gracias chicos [:D]
My code is not working on the ebooks and logos websites.
I received this email from CS:
The email was accidentally sent out to people who are not on supposed to receive the birthday code. Your birthday code will not work if you are not signed up to receive any Logos Sales and Special Offers. As the coupon code is a special offer. You can subscribe by ticking the box next to Logos Sales and Special Offers seen here https://faithlife.com/account/email-preferences/en.
I personally resolved the issue in chat, but maybe give the above solution a try.
The email was accidentally sent out to people who are not on supposed to receive the birthday code.
That explains why I got the email, since I was told by a CS rep on the phone that I wasn't in the "birthday" group anymore. She got permission to put me back on it. She didn't know why I wasn't on the list anymore. It worked fine last year.
She also thought the birthday discount and the new30 coupon weren't stackable, but she did it for me anyway. However, Phil Gons has said the new30 code should work with the birthday discount here: https://community.logos.com/forums/p/182290/1054373.aspx#1054373)
I received this email from CS: The email was accidentally sent out to people who are not on supposed to receive the birthday code. Your birthday code will not work if you are not signed up to receive any Logos Sales and Special Offers. As the coupon code is a special offer. You can subscribe by ticking the box next to Logos Sales and Special Offers seen here https://faithlife.com/account/email-preferences/en. I personally resolved the issue in chat, but maybe give the above solution a try.
My coupon still isn't working.
I checked the link above. I'm signed up for about half of them (all of the Logos options, some of the FL ones, many of which look new). Do we have to be signed up to all of them for it to work? I already get a minimum of 2 emails from FL every day...
EDIT: I chatted with CS and they fixed it in a few minutes. I asked if I needed to change any settings; they said it was a problem on their end.
Thanks, FL, for the birthday books!
Do we have to be signed up to all of them for it to work? I already get a minimum of 2 emails from FL every day...
No, just the one mentioned above.
I can confirm that the birthday coupon and 30% discount are stackable. Both worked for me.
My location disappeared in my profile too but I fixed it now. Thanks.
Hopefully I'll get something soon.
My location disappeared in my profile too but I fixed it now. Thanks. Hopefully I'll get something soon.
Bruce, I'd go ahead and give CS a chat. They fixed mine in a couple minutes. It didn't have anything to do with my profile but was a problem on their end.
Thanks. That's exactly what I ended up doing. Things are all fixed now.
I have the same problem. Waiting for a response from Customer Service.
Also the same problem with BDAY coupon...
Trying to add bday coupon and it's not working. I wanted to use it tonight in conjunction with the 30% off.
I'm really not sure what to do since the 30% off sale ends tonight.
Customer Service acknowledged that there was/is an issue on their end. Suggest you contact them.
Better to get 30% off for items you want. CS may be willing to apply it to your purchase tomorrow.
That's what I plan on doing, but they are closed tonight and I won't be able to use it in conjunction with the 30% off sale since it ends tonight.
I'll make sure that I take advantage of the 30% off tonight.
call/email CS tomorrow and ask for it to be applied.
Good idea. I'll do that. Thanks.
