Logos has "an error occurred during synchronization" icon
Logos began having "an error occurred during synchronization" problem last week. The software was open and one morning I noticed the icon.
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5123.Logos.log Same thing happened to me - several weeks ago. It still persists, never achieving a clean synchronization - instead the red exclamation mark shows with the same error message "an error occured [sic] during synchronization, click to try again." I created a log file and attached it. Please advise. Dan
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Same here! Everything else seems to be working fine except for it says it won't synchronize.
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I'm having the same problem as of the last couple of days (week of July 15th, 2019) . Strangely, it's only happening on one of my laptops, and not the other; both running Windows 10, both with Logos 8.6, both connected to the same internet connection, and both with the same internet settings in Logos. There's a red exclamation point on the sync indicator icon in the upper right with the mouse-over message "An error occurred during synchronization, click to try again." I click and get the same result. The problem is that it doesn't give me any clue as to what kind of error it is. I'm at a loss to rectify it. Any Logos tech support monitoring the forum? How do we fix this unknown error?
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Same problem here. I have a brand new laptop running the latest Windows 10 OS and have allowed Logos to pass through the Windows firewall. Still seeing the error.
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The first thing I would try is to Shift+click the sync icon in order to do a "force sync". Might not take care of the problem, but it's an easy try!
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I'm having a similar issue as of the most recent few days. Unusually, it's just occurring on one of my PCs, and not the other; both running Windows 10, both with Logos 8.6, both associated with a similar web association, and both with a similar web settings in Logos.
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