Berkhof Collection ... resources not downloaded

I'm getting the same.

I've received the History of Christian Doctrine.  But I notice one more thing.  It tries to download and index at the same time.  An icon tells me that I have 18.3MB to download but this icon disappears after a moment (much to soon for that download to have been completed).  Upon a Logos restart I get the same: shows a download available but then its gone.  Indexing (of the History) quits after that download notice happens.

I am having the same problem. Currently Logos is indexing (7 hours remaining) but I still can not see the books!

I'm not using beta and am experiencing the problem.

Here's a potential solution for all of you without having to call Logos, assuming you still have Logos 3 (Libronix). If you don't, but you have space for it on your hard disk, it's a good idea to keep it around for such issues as this, or the occasional CD-ROM only third-party Logos book that ships in Libronix format. You can download it from http://www.logos.com/support/downloads/ldls.

So, here's the solution: I was having the same problem as you all. But then I tried running the lbxupd (Libronix Update) script that came as an attachment on the email Logos sent me announcing this this pre-pub is ready to be downloaded (if that doesn't work, you could also log on to logos.com and go to your Order History page, click on the order # for the Berkhof Collection, click on "Download Instructions for Previous Versions" and then click "Unlock & Download"). It downloaded something for L3, but L4 still couldn't recognize that there was anything new available, even when I typed "update now." So then I went back into L3 and ran Tools > Account Management > Synchronize Licenses, and voila! L4 immediately recognized that there was something new to download - 18.7 MB worth to be exact. Once that downloaded I restarted Logos and this time it said it had 18.3 MB to download. I downloaded that and now I've got all the Berkhof works. I didn't notice when Indexing took place, but it must have without my noticing. Berkhof's works are all in my library now, and I can open them and Search finds things in them.

It's quite disappointing that products are still getting shipped that require L3 (or a call to Customer Service to unlock them which I presume would also work if you don't have L3 anymore) in order to get them to download in L4.

Logos is definitely aware of this problem...I got an email from Tech Support about it.

They were wondering if this was an issue still or did the rest come; so far I have the same symptoms as everyone else.

I have the resources in my L4, but that is because it copied them from L3. Everytime I start L4 it says update available and wants to download this 18.3mb of files. When I let it download it finishes very quickly, but no indexing. When I check the logs, it  tells me on all the downloads that it failed.

If I close L4 and restart it will give me the same message again.

I'm not using the beta program

It's definitely a server issue. The file that downloads is a .logos4 file, but the files that fail are .lbxls files. The filedates are all different, too. I assume someone in Bellingham has thrown the wrong switch.

Mark Barnes said:

It's definitely a server issue. The file that downloads is a .logos4 file, but the files that fail are .lbxls files. The filedates are all different, too. I assume someone in Bellingham has thrown the wrong switch.

Then someone needs to fix the switch before they go home tonight.  That's what I would do - and have done before when something needed fixing.

Hi everyone, I have reported this to development - I am unsure of what is going on here but will keep you posted.

I tried this but L4 doesn't recognise the L3 resources.

I'm stuck in perpetual attempts to download the 18M/index/restart/detect/download/etc.  I took just see that one resource.

I understand the frustration voiced earlier about these recent problems with resources/availability and the tendency to hit them right before/in a weekend.

Many thanks to Rosie and Mark; following their directions I've now got all the resources showing in L4. 

but, L4 did try to download the 18M resources again.  Now it's decided to reindex instead.  Hopefully it settles down, or I'll have to take away it's Internet access.

I'm experiencing the same problems described above...frustrating. So, I manually downloaded the files, scanned the folder, and now have all 15 resources. As you might expect, 14 of them are lbxlls files and only The History of Christian Doctrines is logos4. Ran "update now" and then "update resources"; no updates, no indexing, nothing.

Ideas?

...and the resources are readable, but apparently cannot be searched.

I don't think it actually indexed...it started, calculating time, etc then the icon disappeared as if it was done.  Apparently not.

This may mean they really did download twice. They only show up under "New resources" for me.

Martin Folley said:

I restarted Logos, it download new resources, but my library is only showing 'The History of Christian Doctrines'.

If it's any consolation, all 15 resource are available on the iPhone and on library.logos.com!

Fred,

Hang in there, when the indexing is finished you will be able to use your resources, Berkhof is definitely worth a little grief. but I too am not happy with all the recent releases that have problems, especially with metadata. I hope Logos is able to get this stuff solved sooner rather than later.

I had a major index to install 4.0cB1 and after downloading Berkhof into L3 and scaned into L4, I have been thrown into another major indexing[:(]

DHG said:

If we're getting a mix of L3 files (14) and L4 files (1), it seems like a waste of time to index. When they get the problem fixed, we'll have to do it again, right?

Probably - assuming that L4 files exist for these new resources.

Steve Sando said:

Fred, Don't throw out the baby with the bath water.  Yeah, it's a goof up.  However, the system is so complex and so many things work really well, you need to give Logos some slack.

Steve,

I'd love to give Logos slack.  In fact, I have been a pretty big Logos cheerleader in my corner of the world (Reformed Presbyterians).  But this same problem has happened over and over again, and in every one of the latest new releases, including big ones like Calvin 500 and Tyndale.  You just can't go around constantly messing up when folks spend a chunk of change for a product.  It's been like clockwork: (1) release a new title; (2) release is on a Friday; (3) release does not work properly; (4) forum fills us with questions, complaints, concerns; (5) Logos closes Friday afternoon; (6) no word from Logos until Monday; (7) no fix until Monday or Tuesday.

It's really bad business.

Ditto.

It's more than three times...I've been lurking in the forums for a few months now and this seem to be a common problem lately -- and it's also getting me a bit perturbed. I've purchased the same sets as you and have had the same exact problems. At times it seems we are being taking advantage of and it's not a good thing to contemplate.

The attitude seems to be - let's charge their cards and release on Friday no matter if it ready or not - they won't notice until the following week. Again, not a good thing to contemplate, reminds me of the old check kiting schemes. Very uncool and very unprofessional.

Before the regulars chime in, I've spent over $9,800 in the past year and have another $3,000 on pre-pub and been a Logos user for a few years. However, Logos reputation is taking a well deserved beating. All I want, and deserve, is to get what I paid for when I pay for it. No excuses.

I had the same problem as you, my Benjamins were gone and still no sign of Louie!

Hovever, I downloaded the resources to L3 & synchronized licenses, scanned the drive path in L4 & updated the resources, indexed for 3 hours - and now Louie showed up! 

I will never delete L3 because this is how I download all my resources - Calvin, AMG Esstentials, Berkhof, etc. 

It's not the pretty way to do it, but it works.  Good luck.

**Update:  I have L4 on two other computers and the above procedure isn't working!!

Fred Greco said:

I'd love to give Logos slack.  In fact, I have been a pretty big Logos cheerleader in my corner of the world (Reformed Presbyterians).  But this same problem has happened over and over again, and in every one of the latest new releases, including big ones like Calvin 500 and Tyndale. 

I'm gonna have to be in Pastor G's corner here....he's been very patient over the course of the whole L4 release cycle, and frequently he's the "voice of reason" when things go wrong.... and so when you upset Pastor G, then you know you've really done something! [:D]