Logos 8 crashes upon startup
The startup logo shows for a second then the app closes. I used the application last week but it does not startup anymore. I checked for crash log, but the crash does not produce a crashlog in the "Logos Log Files". I uninstalled the program then reinstalled. It produces the same crash. My computer was purchased last year and it's well maintained and updated (I am a computer tech.) Thank you!
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I am having the same problem. I use it everyday and nothing has changed on my end until this morning when it stopped at the Blue Logos 8. I asked tech support if they know of a problem on their end and they have yet to reply.
Hi Todd,
There are many reasons why Logos might crash on startup--some are known and some aren't. First, try restarting your computer, that might clear out some cobwebs. Second, try starting to a blank layout. On Windows, press and hold the CTRL key immediately after starting Logos. On a Mac, use the CMD key.
If that doesn't help, then:
1) Start a new thread with details of what you are experiencing (your problem may or may not be the same as the one in this thread, so it's best to start a fresh thread). Include such things as the version of the Operating System you are using and also the version Logos as listed in "About Logos."
2) Collect the Logos logs and post them here in the thread (as well as email them to tech support). See my signature for instructions on how to collect and post logs.
After reading everyone's posts, I performed a windows update and something called netframe {SP?} was updated and now Logos 8 works. Thank you for your assistance.
After reading everyone's posts, I performed a windows update and something called netframe {SP?} was updated and now Logos 8 works. Thank you for your assistance.
Great! Glad you are up and running again.
What specific OS? Have you tried loading to a blank layout?
macOS, iOS & iPadOS |Logs| Install
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I am currently running WIndows 10 Home. It won't even go into a layout. Logos 8 startup logo appears then the process is killed immediately. I am not running any Antivirus program other than Defender. Thanks.
Opening to a blank layout bypasses opening to a layout! I believe on Windows you press and hold the control key immediately after trying to startup
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I tried that as well but with same result
It's frustrating as I have been using Logos without any issues since Logos 6. I had no problem using it last time which was last Saturday.
Make sure logging is enabled and look for the logo.log file. See my signature line.
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This is the full log. In the Faithlife\Logs\Logos
2019-09-14 22:04:57.7069 1 Info OurApp Starting application (8.7 SR-2, version 8.7.0.0042 x64 on Microsoft Windows NT 10.0.18362.0, .NET 4.0.30319.42000) at 0.309 seconds.
2019-09-14 22:04:57.7119 1 Info LogosApplication Checking application compatibility mode for 'Logos.exe'.
2019-09-14 22:04:57.7159 1 Info OurApp Reading previous log took 2ms.
2019-09-14 22:04:57.7667 1 Info OurApp WPF rendering tier 2; targeting 20 FPS.
2019-09-14 22:04:57.7777 1 Info OurApp Auto-detected UI language: en-US
2019-09-14 22:04:57.7887 1 Info OurApp Culture.Current.LanguageName: en-US
2019-09-14 22:04:57.7927 1 Info OurApp Loading application XAML.
2019-09-14 22:04:58.2425 1 Info OurApp Running application.
2019-09-14 22:04:58.2744 1 Info OurApp Creating AppModel.
2019-09-14 22:04:58.2933 1 Info UserManager Opening UserManager in C:\Users\******\AppData\Local\Logos\Users.
2019-09-14 22:04:58.3033 1 Info LocalFileDatabase Found existing database at C:\Users\*******\AppData\Local\Logos\Users\UserManager.db
2019-09-14 22:04:58.3562 1 Info LDLS4.AppModel Running AppModel.
2019-09-14 22:04:58.4010 5 Info StartupUtility (Timed) Startup step: GetOnlineConfiguration
2019-09-14 22:04:58.4060 5 Info StartupUtility (0ms) Startup step: GetOnlineConfiguration
2019-09-14 22:04:58.4110 5 Info StartupManager Has valid credentials = False
2019-09-14 22:04:58.4140 5 Info StartupManager Should work online = True
2019-09-14 22:04:58.4220 5 Info StartupUtility (Timed) Startup step: SetProxy
2019-09-14 22:04:58.4320 5 Info StartupManager System web proxy: None
2019-09-14 22:04:58.4359 5 Info StartupManager Logos 4 web proxy: None
2019-09-14 22:04:58.4409 5 Info StartupUtility (16ms) Startup step: SetProxy
2019-09-14 22:04:58.4499 5 Info StartupUtility (Timed) Startup step: LogIn
2019-09-14 22:04:58.4539 5 Info StartupUtility (Timed) Startup step: GetCredentialsAsync
2019-09-14 22:04:58.4639 1 Info StartupViewModel Adding status 'LogInPrompt'.
2019-09-14 22:04:58.4758 1 Info StartupViewModel Primary status set to 'LogInPrompt'.
That isn’t the logos.log file.
macOS, iOS & iPadOS |Logs| Install
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I just checked the following:
"Documents\Logos Log Files" folder is empty.
"AppData\local\Faithlife\Logs\Logos" has Logos.log which I just copy & pasted.
I am not a full fledged techie, but it appears that your credentials are incorrect. Have you changed those recently?
macOS, iOS & iPadOS |Logs| Install
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AFAIK nothing had changed on the computer since last Saturday other than the recent Windows 10 patch and video card driver update. I could try to uninstall the last Windows patch. My other programs seem to be running normally except Logos 8.
Try to repair Logos Programs and Features in Windows Control Panel (right-click the program name and choose Repair).
Please provide a zipped version of your log files folder as per instructions in https://wiki.logos.com/Diagnostic_Logging
Dave
===
Windows 11 & Android 13
Hi Dave, I already tried repairing the installation and it didn't fix the issue for me. Here is the log files folder zipped after enabling logging.
2072.Logos.zip
Here is something interesting that I found when I checked the Windows Event Viewer.
Log Name: Application
Source: Application Error
Date: 9/15/2019 8:27:34 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *****-DESKTOP
Description:
Faulting application name: Logos.exe, version: 8.7.0.42, time stamp: 0x5d5ccf3d
Faulting module name: d3d9.dll, version: 10.0.18362.329, time stamp: 0x1ac9a115
Exception code: 0xc0000005
Fault offset: 0x00000000000ac44e
Faulting process id: 0xeb8
Faulting application start time: 0x01d56bc953016cba
Faulting application path: C:\Users\zephr\AppData\Local\Logos\System\Logos.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
Report Id: cffe9356-c364-4e55-b7d7-9b7c4b17c908
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-09-15T13:27:34.548759100Z" />
<EventRecordID>9201</EventRecordID>
<Channel>Application</Channel>
<Computer>*****-DESKTOP</Computer>
<Security />
</System>
<EventData>
<Data>Logos.exe</Data>
<Data>8.7.0.42</Data>
<Data>5d5ccf3d</Data>
<Data>d3d9.dll</Data>
<Data>10.0.18362.329</Data>
<Data>1ac9a115</Data>
<Data>c0000005</Data>
<Data>00000000000ac44e</Data>
<Data>eb8</Data>
<Data>01d56bc953016cba</Data>
<Data>C:\Users\zephr\AppData\Local\Logos\System\Logos.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\d3d9.dll</Data>
<Data>cffe9356-c364-4e55-b7d7-9b7c4b17c908</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
ISSUE SOLVED:
The latest update to Windows 10 was causing the crash. When I uninstalled the update, Logos 8 launched normally.
The culprit was:
2019-09 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4515384)