Problems opening Verbum

Edward
Edward Member Posts: 3
edited November 2024 in English Forum

I had to reload Verbum and after reloading when I went to open it I get an error message that says:  An upgrade is required.  Some of your resources and documents are not compatible with this version.  To continue using Verbum, upgrade to version 8.7 SR-2 or later.  To install the latest version, visit  Https://www.verbum.com/install 

I went to the site and download Verbum 8 again and got a message that I was up  to date.   SO I turn Verbum off and even shot down my computer in the hopes that might solve the problem but to no avail.  So I have the latest update but the error message says I need the latest version. So I am at a loss.

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Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 53,821

    Welcome to the forums. What version were you running before you re-installed?

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Edward
    Edward Member Posts: 3
    https://community.logos.com/discussion/comment/1067325#Comment_1067325

    8  I had to reinstall because I lost my windows app and still have not been able to get them back.   This is the second time I had to do it but the frist time Verbum load fine.  That was about a week ago while the second time I had to reload was today and I did it twice to see if the first attempt was the problem.

  • MJ. Smith
    MJ. Smith MVP Posts: 53,821
    https://community.logos.com/discussion/comment/1067330#Comment_1067330

    I don't see anything in the release notes that would generate the message if you were already running a version of Logos 8. I wonder if the problem is actually in not having the right Windows' tool for Verbum to run - I'm thinking .NET Can you get logs and post them so we can see where the problem arises? https://wiki.logos.com/Windows_Troubleshooting

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Edward
    Edward Member Posts: 3
    https://community.logos.com/discussion/comment/1067332#Comment_1067332

    I thank you for your try to help me but the Verbum that was pinned to my task bar I  unpinned it and then went to the Windows start and noticed recent app verbum at the top so I decided to click on that and to my surprise it opened.  I don't know what the Verbum on my taskbar would not open but I did get the app to finally work.   I don't know for how long and it was just pure luck that I found it and got it to work.  Thanks again for taking your time to try and help me.  GOD bless

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