Weird install behavior
I keep getting this message-
Even though the (Windows) application says this-
If it downloads resources and asks for a restart, it restarts, and I get the 'did not succeed' popup again.
I need a solution. I pray it will not involve uploading logs, or my head might explode.
???
UPDATE: a few seconds after I composed the post above, this was added to the operation-
Eating a steady diet of government cheese, and living in a van down by the river.
Comments
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I won't ask for logs in case it resolves the issue[:D]
Dave
===Windows 11 & Android 13
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Eating a steady diet of government cheese, and living in a van down by the river.
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“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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Doc B said:
Rename the folder C:\Users\Boren\AppData\Local\Logos5\Data\a3r4d3ti.fqb\UpdateManager
and
Rename the folder C:\Users\Boren\AppData\Local\Logos5\Data\a3r4d3ti.fqb\DownloadManager
then restart Logos.
If all is well you can delete the renamed folders.
Dave
===Windows 11 & Android 13
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Dave Hooton said:
Rename the folder C:\Users\Boren\AppData\Local\Logos5\Data\a3r4d3ti.fqb\UpdateManager
and
Rename the folder C:\Users\Boren\AppData\Local\Logos5\Data\a3r4d3ti.fqb\DownloadManager
then restart Logos.
It seemed too easy to be true. Looks like it was. I got this-
Eating a steady diet of government cheese, and living in a van down by the river.
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Hi Doc,
Can you run the JavaScript files to enable logging(1) LogosSetup and run LogosSetup from www.logos.com/install?
If you get the same error can you post the new logs?
(1) Step 4 here will show you how to enable "full time logging" which will log the setup process. https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
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Thomas Ball said:
Can you run the JavaScript files to enable logging
Probably not. I guess you missed my almost visceral negative response above to being asked to be a programmer to fix the software (i.e., collect and post logs).
I'll see if I can figure it out.
Eating a steady diet of government cheese, and living in a van down by the river.
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Doc B said:
I'll see if I can figure it out.
Try
- Delete UpdateManager folder as previously
- Delete DownloadManager folder as previously
- Run LogosSetup.exe from https://www.logos.com/install to install the current version.
Dave
===Windows 11 & Android 13
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