ANNOUNCEMENT: End of support for Windows 7, Windows 8.1 & MacOS 10.11–10.13

https://community.logos.com/discussion/comment/1079344#Comment_1079344

We are not planning to bring back 32-bit support for Surface Pro X. (Nor do we plan to release an ARM64 version.)

The officially supported operating system for Logos 8 will be Windows 10 64-bit on Intel/AMD.

See other discussion here: https://community.logos.com/forums/t/185519.aspx

Malcolm Horlock

I use Windows 7. If I stick with Windows 7, will I lose complete access to my Logos Library at any point of time?

MJ. Smith

https://community.logos.com/discussion/comment/1086928#Comment_1086928

I use Windows 7. If I stick with Windows 7, will I lose complete access to my Logos Library at any point of time?

What you lose is the ability to upgrade your Logos - and Logos support should the system fail. But we often get people on the forums who have run old software on old systems for years.

Malcolm Horlock

https://community.logos.com/discussion/comment/1086933#Comment_1086933

Thank you.

SineNomine

On February 4, 2020, the operating systems below will enter Maintenance Support status:

Windows 7

Windows 8.1

32-bit versions of Windows 10

MacOS 10.11 "El Capitan"

MacOS 10.12 "Sierra"

MacOS 10.13 "High Sierra"

By the end of 2020, these operating systems will no longer be supported for Logos Bible Software.

https://support.logos.com/hc/en-us/articles/360007391412 seems to be out of date at the moment.

https://community.logos.com/discussion/comment/1058678#Comment_1058678

Do you have any Idea how many cheap software companies cater to win7-10 today? 35% of windows users still use 7! Some of these companies' software will still work on XP!

I'm a WordSearch 11 user with over 1000 books. I'm using a Win7 SP1 32 bit Ultimate fully updated, & I can still use WordSearch 8, which is over 17 yrs old! I work for the State with an I7 workstation still running 7 Enterprise & that machine has no problems running on a recently updated network.

I've been into computers since Windows 3.1, and I've seen this before. It's a software lock-out. The live update server can check your system & tell you what it's been programmed to say. That, however doesn't mean the software won't work. It's usually fixed in the EXE file not to work on purpose to force their customers to upgrade (microsoft, anyone?). In this case I believe it's the live download software on the server.

I wouldn't have any problem with this at all, if I could get an offline download that I could use.I could open it in a virtual win 10 if need be.

BTW, why doesn't Logos use the free version 7 and convert it to a Logos 8 for older systems? It's your software & you own all the rights to it, just give it a facial upgrade & ship it out.

Matthew 5:8 (ESV) Blessed are the pure in heart, for they shall see God.

https://community.logos.com/discussion/comment/1123086#Comment_1123086

I'm not trying to sound gripey, but there's thousands of WordSearch customers out there hoping for a smooth transition to Logos. As of right now, I can't even use logos 8. Am I doomed to use outdated software because I'm not given a way to switch? What about the others?

WordSearch is still good software. It's too bad no one wants to do anything with it, like the best of both integration.

mab

https://community.logos.com/discussion/comment/1123353#Comment_1123353

I'm not trying to sound gripey, but there's thousands of WordSearch customers out there hoping for a smooth transition to Logos. As of right now, I can't even use logos 8. Am I doomed to use outdated software because I'm not given a way to switch? What about the others?

WordSearch is still good software. It's too bad no one wants to do anything with it, like the best of both integration.

I might something of a computer nerd, but I still love goatskin Bibles, fountain pens, and index cards. To do so, I have to do almost all my own support. When my Bible falls apart, do I rebind or buy a new one? I grind my own nibs. My choice.

Faithlife committed to WordSearch owners but they can't commit to something they didn't engineer. I don't expect Logos to move the ribbons in my Bible or LibreOffice to refill my fountain pen. Some things are better that way.

Mike Binks

https://community.logos.com/discussion/comment/1123353#Comment_1123353

Am I doomed to use outdated software because I'm not given a way to switch? What about the others?

Another way of looking at this is that you are doomed to use the most up to date software that will run on a system that you choose not to upgrade.

I take it there is no reason for you not to continue to use the very latest version of Wordsearch until such time as you want to change your system?

David Ames

https://community.logos.com/discussion/comment/1058678#Comment_1058678

Almost all Windows 10 systems sold recently are 64-bit. To find out the details on your operating system, click this link to open Settings, or right-click the Start Menu (Windows icon) and choose "System". Under "Device specifications", look for "System type". It should say "64-bit operating system, x64-based processor".

This maybe under the "about" tag

Also if one updates and the update corrupts the Logos system how can someone find and reinstall the older update that ran OK?

https://community.logos.com/discussion/comment/1123409#Comment_1123409

Also if one updates and the update corrupts the Logos system how can someone find and reinstall the older update that ran OK?

If one updates Windows (and the Windows update corrupts Logos)? That's a job for a system backup: restore your entire system to how it was before the update. (IMO, if you're concerned about being able to recover from any kind of system or program corruption, then automatic daily backups is something you should set up for your computer.)

If you're talking about a Logos update, that kind of problem does sometimes occur when updating to Beta 1, which is why we strongly recommend that it only be installed on a dedicated testing computer. I don't remember a time when corruption was caused by upgrading to a new stable release. But if, hypothetically, 8.17 did crash a lot of customers' systems, we would try to release 8.17 SR-1 ASAP. Otherwise, the download link for 8.16 is still available and tech support or the forums could provide the link to people who really needed to downgrade to the earlier version.

David Ames

https://community.logos.com/discussion/comment/1123415#Comment_1123415

Thanks! There are customers that need that bit of info. Logos will help you go back one step when the next step is just one step too far.

[[And when that happens remember to turn off automatic update. Hopefully tech support or the forums will remind you at that time.]]

https://community.logos.com/discussion/comment/1123381#Comment_1123381

I have an old Logos 4(Libronix) from years ago, and since I was gonna halfta join anyway, I wanted to combine all my resources in one big set. I have recently manually upgraded my 7Sp1 manually (even the Microsoft easyfix didn't work, sheesh!), and it still won't load.Neither will Logos 7.

https://community.logos.com/discussion/comment/1058678#Comment_1058678

Hi Bradley,

I am using win 7 SP1 (64-bit), I have just uninstalled logos 8 and I can't reinstall logos 8 again?
The prompted message is: "Setup was unable to download a required file".
I have also tried, 1) Last supported version for Windows 7 / 8.1 / 10 (32-bit); 2) Latest version of Logos / Verbum 8 in the archive page.
The message is the same error.
Could you give me an advice how I need to do for reinstalling logos 8?
Thanks a lot

Chris

Dave Hooton

https://community.logos.com/discussion/comment/1146164#Comment_1146164

The prompted message is: "Setup was unable to download a required file".

Is TLS 1.2 enabled? ==> Click on Start -> Control Panel -> Internet Options. Click on the Advanced tab, scroll to the bottom and ensure that Use TLS 1.2 is enabled (checked).

Try Logos8Setup if different from the link you used.

Upload your logs using the paperclip icon if it still fails.

https://community.logos.com/discussion/comment/1146177#Comment_1146177

Hi Dave,

Thanks a lot for your help.
attached file is the log

7457.LogosSetup 8 Rec.log

Dave Hooton

https://community.logos.com/discussion/comment/1146231#Comment_1146231

Go to C:\Users\Chris\AppData\Local\Logos\Install\Installers and execute Logos-x64.msi if present.

https://community.logos.com/discussion/comment/1146272#Comment_1146272

Hi Dave,

Unfortunately, the folder hasn't any files. Can I download this msi file in logos website?
Thanks

Chris

Dave Hooton

https://community.logos.com/discussion/comment/1146306#Comment_1146306

Unfortunately, the folder hasn't any files. Can I download this msi file in logos website?

No.

Contact Customer Support for further assistance.

https://community.logos.com/discussion/comment/1146164#Comment_1146164

If you purchased L8 then you should contact Logos because by law you have the license to the product to get it again. If it is the "free" L8, then good luck, because the "free" version has limited functionality.

I searched for a fully - functional 8 & got two choices: a "base" version for $250 & a silver base version for I think $489.

Yeah, the Wordsearch customers(such as myself) as far as I know have no fully functional 8 or 9, even though it was promised to them through the acquisition of Wordsearch. We were supposed to be grandfathered in, but it didn't happen.

If Logos wants to stop support for Win 7 - 8.1, that's their business. But in the end they're putting the screws to faithful customers who won't upgrade to Win 10 because of old computers (such as myself), or because they hate Win 10 because of the gloatware & invasive user agreement(such as myself).

PC Magazine called Win 10 the biggest malware ever made because MS has the right to look through your PC for "suspected" illegal software.

Has anyone with W10 noticed the multitudes of "updates" you're getting? Yeah, & they take longer too. Perhaps it takes a lot longer to search your system.

Sorry about the rant, but I think PC owners have a right to know what's going on in their own systems & realize they're losing their rights to privacy. If that's not bad enough, other companies jump on board with them & disallow the ability to use their software on our older systems.

BTW, Win 7 users still equal 35% of all Windows users. Not to mention tons of software companies still cater to it. That's a lot of customers to throw away.

Chris, you and I are stuck like Chuck. I'm gonna keep using Wordsearch11 because I see no reason to pay more money to use what I already have a license to use.

SineNomine

https://community.logos.com/discussion/comment/1146428#Comment_1146428

Yeah, the Wordsearch customers(such as myself) as far as I know have no fully functional 8 or 9, even though it was promised to them through the acquisition of Wordsearch. We were supposed to be grandfathered in, but it didn't happen.

You got free access to a version of Logos 8 with all of the equivalent features that exist in Logos to what you had in Wordsearch, plus some Logos features that didn't exist in Wordsearch. See https://www.logos.com/wordsearch-faq

MJ. Smith

https://community.logos.com/discussion/comment/1146428#Comment_1146428

Yeah, the Wordsearch customers(such as myself) as far as I know have no fully functional 8 or 9, even though it was promised to them through the acquisition of Wordsearch. We were supposed to be grandfathered in, but it didn't happen.

Stephen, you sound like a disgruntled user. Can you share what you saw that led you to believe you were getting more than you got? Faithlife is very good at going the extra mile for the customer and would want to clear up or make good any legitimate misunderstanding.

https://community.logos.com/discussion/comment/1146428#Comment_1146428

Hi Stephen,

My one is an academic version of logos, not free version. I have contacted logos already, but still not replied from them.
I am still seeking a solution for my case.
Thanks

https://community.logos.com/discussion/comment/1146428#Comment_1146428

Hi Stephen,

My one is an academic version of logos, not free version. I have contacted logos already, but still not replied from them.
I am still seeking a solution for my case.
Thanks

https://community.logos.com/discussion/comment/1146443#Comment_1146443

I didn't hide the idea that I'm disgruntled, I made it plain to see, and I wanted the right folks to know that I am.

From searching the Logos blogs, I discovered that older versions of Logos were offline downloads. Now they are live downloads. I have a dual-boot Win 7 system, one 32 bit Pro & the other 64 bit Ultimate. NEITHER with the necessary updates could download the live download. I called customer service, and was told I had to upgrade to Win10..... for a download that used to work on every version of Win7. The Logos7 wouldn't load for the same reason. The funny thing is, I've downloaded Google Chrome several times over the past 2 years even though it is ALSO a live download.

From https://blog.logos.com/2019/02/how-is-the-free-version-of-logos-different-from-the-paid/ , there's this statement about Logos 8 free version:

Logos 8 Basic (the free version of Logos) is now available for free download.

A feature-light version of Logos 8, Basic is ideal for anyone just beginning their Logos journey.

If you want to jump to the next step up, consider Logos 8 Fundamentals.

Here’s a bit about how the two compare.

The last time I looked, "feature light" means certain features have been either removed or purposely limited.

So, I honestly showed someone I am disgruntled with a live update that won't work, & even if I was able to do so, the browser would be "feature light".

I currently have an older version (V3 I think) with thousands of resourses, plus Wordsearch 11 with 1005 books on it, and I can't get a single download to combine the two.

I think "disgruntled" pretty much covers it.

However, I did do some more searching & found Logos Fundamentals (same web page) for $99.99, then I found it dated a year later to $29.99.

https://www.logos.com/fundamentals?utm_source=google&utm_medium=advertising_cpc&utm_campaign=promo-newcust-fundamental&mwm_id=423933989201&utm_source=google&utm_medium=advertising_cpc&gclid=Cj0KCQiAlsv_BRDtARIsAHMGVSYlGZ7FDZg-xkiknH8Pw8PSI6Fr0Xpj9JfGHRUppfZGPfhPUSdxJcQaAmFzEALw_wcB

Even that discount won't do you any good if you can't download it.

As it stands, in order to get the download, I'll have to buy Win 10 64 bit to dual-boot with Win 7, and use my firewall to keep Microsoft out of my system, that is, if I can really do that, which I believe isn't possible if there's back doors in it.

Please understand, I'm not angry at you for calling me out on my disgruntledness, I know it's not your fault. But it is somebody's............

MJ. Smith

https://community.logos.com/discussion/comment/1146483#Comment_1146483

Thank you for explaining. I now understand what you mean which is not how didn't read your original post.

Graham Criddle

https://community.logos.com/discussion/comment/1146483#Comment_1146483

The wiki https://wiki.logos.com/Logos_Downloads_Archive#Last_supported_version_for_Windows_7_.2f_8.2e1_.2f_10_.2832-bit.29.3a suggests that Logos 8.11 might work.

Have you tried downloading that?

Sorry if I haven't fully understood your issue and if you have already tried this.

https://community.logos.com/discussion/comment/1146483#Comment_1146483

a live update that won't work

This is correct: Logos 8/9 does require a supported version of Windows, which does not include Windows 7.

even if I was able to do so, the browser would be "feature light".

This is incorrect: Wordsearch users were not given Logos 8 Basic, but a custom version of Logos 8 that matches the features that were in the latest Wordsearch version they owned: https://files.logoscdn.com/v1/files/45561287/content.pdf?signature=B7M_mhfLktiAHHtsu8A5fek3BDg

You may continue using Wordsearch on Windows 7; there is no obligation to transition to Logos. If you do upgrade to a supported version of Windows, your Logos Library will be ready for you. In the meantime, you can access it through our web app: https://app.logos.com/

https://community.logos.com/discussion/comment/1146499#Comment_1146499

Hi Bradley, Graham,

I am using logos 8 with 64-bit Windows 7. However, I uninstalled it before and cannot reinstall logos 8 again.
I have tried both 8.11 and 8.12 and got the same error message "Setup was unable to download a required file"
Do you have any recommendation for resolving the issue?
Thanks a lot

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/1146483#Comment_1146483

As it stands, in order to get the download, I'll have to buy Win 10 64 bit to dual-boot with Win 7, and use my firewall to keep Microsoft out of my system, that is, if I can really do that, which I believe isn't possible if there's back doors in it.

An idea is trying Windows 7 product key with Windows 10 installer (seems Microsoft has quietly continued free Windows 10 upgrade). Thankful for Windows 10 having Privacy settings (albeit not know about trustworthiness).

... for a download that used to work on every version of Win7. The Logos7 wouldn't load for the same reason.

Concur with used to work. Since Microsoft discontinued Windows 7 Support, found a number of Windows 7 downloads are no longer available (unable to help a friend with older Windows so friend ended up purchasing newer computers: Chromebook & Windows 10 desktop).

Thankful for Faithlife announcement on 22 Oct 2018 about TLS 1.2 server change => Logos Security Update to Impact Logos 6, Logos 5, and Logos 4 Users and 26 Oct 2018 Blog article => https://blog.logos.com/2018/10/using-logos-7-please-make-important-security-update-now/

I currently have an older version (V3 I think) with thousands of resourses, plus Wordsearch 11 with 1005 books on it, and I can't get a single download to combine the two.

If your Libronix v3 licenses were not uploaded to Libronix servers years ago, your product codes can be registered/merged with your Faithlife account using => https://www.logos.com/redeem

Years ago uploaded my Libronix (v3.0g) licenses to Libronix servers, which were automatically merged with my Logos resource licensing so could download resources into Logos 4 & 5 (included free Logos update of many resources). Windows security updates on Libronix servers effectively prevented older unsupported Libronix v3 client software from connecting in 2016 so Libronix servers were shut down in Oct 2017 => ANNOUNCE: Discontinuation of Libronix Services (7.6 years after final 3.0g release on 17 Feb 2010 => https://blog.logos.com/2010/02/libronix_30g_fixes_windows_7_compatibility_issue/)

The last time I looked, "feature light" means certain features have been either removed or purposely limited.

Thankful for free Logos 8 Basic & Verbum 8 Basic & Academic Basic enabled features lacking limitations (unlike some "light" versions). Thankful for my favorite feature of visual filter highlighting being usable in free Basic (so can "see" range of Greek verbal expression in Greek and English)

Logos Wiki Extended Tips for Highlighting and Visual Filters includes:

Examples of visual filters (includes Faithlife group information for freely copying visual filters in screen shot)

If you want to jump to the next step up, consider Logos 8 Fundamentals.

Thankful for Logos 8 Fundamentals being a worthwhile step up, which enables <Person ...> searching (plus more):

Thankful for my demonstration account having an order total of $ 0.00 that includes Logos 7 Fundamentals (free gift from Logos 8 upgrade) and Logos 8 Fundamentals (Faithlife coupon "paid" for upgrade). Personally use my demonstration account for Bible reading and a number of searches. When want to do syntax search, do use my purchased library that has appropriate resources plus Syntax Search enabled.

Keep Smiling [:)]

https://community.logos.com/discussion/comment/1146500#Comment_1146500

I discovered that older versions of Logos were offline downloads. Now they are live downloads. I have a dual-boot Win 7 system, one 32 bit Pro & the other 64 bit Ultimate. NEITHER with the necessary updates could download the live download.

I am using logos 8 with 64-bit Windows 7. However, I uninstalled it before and cannot reinstall logos 8 again.
I have tried both 8.11 and 8.12 and got the same error message "Setup was unable to download a required file"
Do you have any recommendation for resolving the issue?

I don't know why LogosSetup fails on Windows 7. It could be because it's missing TLS 1.2 support. If so, this KB article might help: https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi

If that doesn't help, you could try downloading the MSI file directly.

Let me first be clear: Windows 7 is unsupported by Microsoft. Windows 7 is unsupported by Faithlife. Logos 8.11 is unsupported by Faithlife. Logos 8.11 can't read the latest Logos resources.

Here are the direct download links. This is an obsolete version of the software. Downloading this file is not recommended.