BUG: Logos 9 factbook and other tools only refresh screen after switching tab

Hello,

I have the problem that the factbook and several other tools (e.g. number converter) only refresh their screen after I switch to another tab and back. Also scrolling works this way. Is this problem known? I could not find it through the search function.

I am using Logos 9.1 on Windows 10.

Thanks a lot.

Siegwart

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Mike Binks

Greetings and welcome to the Forum community Siegwart, we are here to help.

only refresh their screen after I switch to another tab and back

I have the problem that the factbook

I am not quite sure what you expect to happen with Factbook, Siegwart. When I type a new item in the top box the page changes when I press return or select from the drop-down menu. Please will you explain a little more what is not happening and what you want to happen?

(e.g. number converter) only refresh their screen after I switch to another tab and back.

Likewise with 'Numeric' converter; typing a new item into the top box and pressing return refreshes the screen for me.

Having said all that above I am using a Mac.

Siegwart Bogatscher

https://community.logos.com/discussion/comment/1146044#Comment_1146044

I am not quite sure what you expect to happen with Factbook, Siegwart. When I type a new item in the top box the page changes when I press return or select from the drop-down menu. Please will you explain a little more what is not happening and what you want to happen?

When I type a new item in the top box and press enter, nothing changes. Factbook is just a white page after starting Logos. Only when I click on any other tab within Logos and then click again on the Factbook tab, it will show the requested page. When I scroll with my mousewheel in Factbook, nothing will happen. When I click on any other Logos tab and back to Factbook, the page will scroll as much as I scrolled with the mouse wheel.

MJ. Smith

https://community.logos.com/discussion/comment/1146188#Comment_1146188

You are entering in the input box in the tile/panel and getting a select list? You must pick a choice from the pick list not merely hit enter when you are done entering the text.

Robert Montgomery

I'm having same problem, type in a search select option from drop down list and then fact book window stays blank unless i drag tab around screen. Also home page is acting similar but won't allow to scroll and the icons are not lined up with the correct links

SineNomine

https://community.logos.com/discussion/comment/1146217#Comment_1146217

I'm having same problem, type in a search select option from drop down list and then fact book window stays blank unless i drag tab around screen. Also home page is acting similar but won't allow to scroll and the icons are not lined up with the correct links

Could you provide screenshots (use the paperclip to post them) to show us what you're experiencing?

Mike Binks

https://community.logos.com/discussion/comment/1146188#Comment_1146188

When I type a new item in the top box and press enter, nothing changes. Factbook is just a white page after starting Logos. Only when I click on any other tab within Logos and then click again on the Factbook tab, it will show the requested page.

I am afraid that this is 'beyond my ken' and will need a Windows user to advise you.

Might I suggest that you reproduce the system right up to the earliest point that Factbook doesn't perform and then gather logs and post them to the forum. There is a link in my signature about gathering logs.

Robert Montgomery

https://community.logos.com/discussion/comment/1146315#Comment_1146315

these are before and after moving factbook and before and after minimizing homepage

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1146366#Comment_1146366

Robert, I am sorry to hear that you have been having this difficulty.

Since you have mentioned that your home page will not scroll, I recommend using these instructions.

Please let us know if you need further help.

Robert Montgomery

https://community.logos.com/discussion/comment/1146397#Comment_1146397

that didn't fix it home screen and factbook are still unusable

Robert Montgomery

https://community.logos.com/discussion/comment/1146409#Comment_1146409

I found a fix on logos support

Robert Montgomery

https://community.logos.com/discussion/comment/1146495#Comment_1146495

the link didn't post. title of article is "display problems on 11th gen intel processors with iris xe"

i hope that also helps original poster

Siegwart Bogatscher

https://community.logos.com/discussion/comment/1146497#Comment_1146497

the link didn't post. title of article is "display problems on 11th gen intel processors with iris xe"

i hope that also helps original poster

Yes, that helped. I also use the 11th gen intel processor with iris xe. Thank you very much, Robert! This solved my problem.