Almost ALL resources downloaded reverted to "Not Downloaded" state

I have a large library which was entirely downloaded to my iPad. Today I noticed that all but 34 resources have reverted to a "Not Downloaded" state and are no longer available for opening when not connected online. However, Logos is still using the space required for these resources.

Is there a simple fix for this? Redownloading this library will take a long time.

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Comments

JT (alabama24)

Is there a simple fix for this?

Unfortunately, no. What you have experienced here is a prime example of why I encourage people to be judicious in their downloads. You can wait to see if there is a fix, but in all likelihood, you will need to delete the app. If iPadOS doesn't release that memory, then you are in a real bind and will need to perform a clean install of the OS. That has happened to me on more than one occasion while I was beta testing. Hopefully it won't be the case for you. [:s]

DivineCordial

https://community.logos.com/discussion/comment/1160269#Comment_1160269

Perhaps Faithlife should add a maintenance command to repair such issues? This would save a lot of hassle. Attempted the "rebuild index" command but so far it has not changed the results.

JT (alabama24)

https://community.logos.com/discussion/comment/1160273#Comment_1160273

Did you do a full shut down and restart of the device? The next option is to send logs in to FL.

DivineCordial

https://community.logos.com/discussion/comment/1160290#Comment_1160290

Yes, I tried closing all apps, including Logos, powering down the device, and starting it up again.

I haven't sent a report to Faithlife yet.

David Paul

https://community.logos.com/discussion/comment/1160305#Comment_1160305

Is this an iOS only issue or does it affect Android devices too?

JT (alabama24)

https://community.logos.com/discussion/comment/1160318#Comment_1160318

Sorry David, I don’t know.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1160305#Comment_1160305

DC, if you have not already done so, please send your logs, so that we can investigate further.

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”

DivineCordial

https://community.logos.com/discussion/comment/1160388#Comment_1160388

Faithlife support suggested I sync Logos over Wi-Fi as outlined in this link

https://support.logos.com/hc/en-us/articles/360038554891-Verifying-Logos-Bible-is-Synced?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo2MjAzMDQsInVzZXJfaWQiOjQxMzU5NzgyOTM3MiwidGlja2V0X2lkIjoxMDgyMSwiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE2MTk4OTg2MjF9.BljGrL16uqtFuRWq7VxRe2QkkuB-ebKLnpJjiqq2bP

The process took about 2 hours on my 3.3 Mbps download / 864 Kbps upload. Much faster than downloading the entire library again.