Logos will not open on my PC

I updated to Logos 8 in 2020 and have been enjoying using it. Last week I noticed that Logos 9 Basic was available and free, so I allowed the system to update to that. I've been using it for about a week now, and today Logos will not open on my PC. I am able to use the web version but the Logos app on my PC will not open. Can someone please suggest an answer to resolve this problem?

Blessings,

Horace

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Comments

Graham Criddle

Hi Horace

Sorry to hear you are having problems.

Please enable diagnostic logging and upload logos.log in a reply to this thread (use the paperclip icon) after trying to start Logos

Graham

JT (alabama24)

Please see my signature line for links to logging. If you have difficulties with that, feel free to ask. Otherwise, your best option is to call Faithlife directly.

Horace Malpass

https://community.logos.com/discussion/comment/1162151#Comment_1162151

Graham, thanks for your reply. I don't know of any way that I can accomplish the enabling of diagnostic logging and uploading the logos.log. My app will not open at all; when I double-click to open I see a very minute "blip" on my monitor and it does nothing else.

Horace

JT (alabama24)

https://community.logos.com/discussion/comment/1162154#Comment_1162154

I don't know of any way that I can accomplish the enabling of diagnostic logging and uploading the logos.log. My app will not open at all

Enabling logging happens outside of running the app. See my signature line.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/1162154#Comment_1162154

I don't know of any way that I can accomplish the enabling of diagnostic logging and uploading the logos.log. My app will not open at all; when I double-click to open I see a very minute "blip" on my monitor and it does nothing else.

Welcome [:D]

Logos Help Center (LHC) includes:

Logos crashes after being open a short period of time | Windows (Curious about Security software ?)
What to do if Logos Crashes | Windows (Repair Logos ?)
How to Enable and Submit Log Files

Keep Smiling [:)]

Horace Malpass

https://community.logos.com/discussion/comment/1162159#Comment_1162159

JT and Graham, thank you for your assistance. I received an email from Customer Support with instructions to download Logos 9 again. I did another download and that solved my problem. Again, thanks for your help.

Blessings,

Horace