My Logos 4 Mac will not load

I upgrade from version 16 to 17 but then the program would not open. I called support and was told to delete the application from my application folder and download the program again. When I try starting the program it tells me that it is signing in then preparing your library, then goes to a blank gray screen then back to the desktop. I have deleted the program and re-downloaded several times with the same results.

I am using Snow Leopard 10.6.3. I have not received any error report where it logs anything wrong with the system or program. What is my next step?

Bob Bakie

bbobztoy@gmail.com

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Jack Caviness

I upgrade from version 16 to 17 but then the program would not open.

Bobby

Welcome

First of all, you should change your display name and remove email address from your signature. This is an open invitation for spammers to flood your inbox. See http://wiki.logos.com/Changing_Forum_Display_Name

Second, we will need your log files in order to help you. See item 6 in the link START HERE in my signature.

Mark Anderson

https://community.logos.com/discussion/comment/115489#Comment_115489

I seem to be having the same problem. Everything worked good until I updated earlier this week. Now Logos will not open. I downloaded Alpha 17 again, but that did not fix the problem. I'm a new Mac user and could use some help.

RichB

https://community.logos.com/discussion/comment/116531#Comment_116531

I had a similar problem - then I tried deleting the layouts.db file and everything worked fine. See if that works for you.

Here's the thread: http://community.logos.com/forums/t/14986.aspx

Rich

p.s. to help you find that file, you can use Spotlight as noted in the thread, or I used a free program called EasyFind that you can get here

p.p.s. an obvious side effect of removing the layouts.db file is that you lose your layouts! But hopefully it's easy to rebuild them again. As noted in the thread, just moving it out of the folder will be the same as deleting it. In the event that this fix doesn't work for you, you can just drag it back into the same folder.