11 Gen Intel Processor (BEWARE)
Comments
-
Oh and OT on my Windows 10 device just doesn't cut it. So I'm totally sticking with Logos even with this issues I'm having.
Hopefully it will get fixed by someone other than me using the hack posted above.
0 -
Never mind, I think I have figured it out.
0 -
Here's a support article on the topic:
Logos | https://support.logos.com/hc/en-us/articles/360052821231
Verbum | https://support.verbum.com/hc/en-us/articles/360052835211
0 -
Hi Thomas
Here's a support article on the topic:
Logos | https://support.logos.com/hc/en-us/articles/360052821231
This has "when running Loos on a" instead of "Logos"
Just thought it worth fixing!
0 -
Logos | https://support.logos.com/hc/en-us/articles/360052821231
Verbum | https://support.verbum.com/hc/en-us/articles/360052835211
Thomas,
I think the /d value is inverted. For Disable it should be 1. For Re-enable (do not Disable) it should be 0.
Dave
===Windows 11 & Android 13
0 -
I updated the article. Thanks, guys.
0 -
I have applied the fix mentioned and for the most part it works good but I notice that when taking notes I still get lag especially if I have typed 2-3 sentences on a note. At that point I can type 3-4 words, stop typing, and then watch the words finally appear on the screen.
So there is more to this issue than just disabling the 11th gen Iris XE graphics.
Is anyone else experiencing what I am?
0 -
Bradley,
The 9.3 beta 1 release notes reference this thread: https://wiki.logos.com/Logos_9.3_Beta_1
They mention a fix for the problem. If FL can't fix the problem (b/c it's Microsoft or Intel - I read the MS case about the issue), what does this fix in 9.3 beta 1 consist of?
Thanks,
Donnie
0 -
what does this fix in 9.3 beta 1 consist of?
It just automatically sets that registry value if 11th-generation Intel hardware is detected.
(I believe we have a case to expose a "Use hardware acceleration" setting in Program Settings so you can turn it back on if you happen to have a NVIDIA GeForce RTX 3090 that you're actually using to display Logos, but we thought it was more important to make the software "just work" by default without registry tweaks before building the setting.)
0 -
Thank! I'm using 11th gen Intel too and this made Notes usable again.
0 -
I'm finding that I can leave notes but if the note is more than a sentence it starts lagging really bad. Is this happening to anyone else?
0 -
Hi Mickey,
The next release of Logos (9.3) which will be a few weeks will automatically disable the hardware acceleration which is causing the issue. It is available now in beta which if you can find more about how to join by looking at the stickied threads at the top of the beta forum.
If you do not want the risk of using a beta, you can manually apply the fix by following the information in this support page. Did you already apply this fix?
0 -
I have applied this solution and the only thing that does not work is playing videos! The thumb nail works but when I press play it goes blank white - is this related?
0 -
Hello All, I have an problem with I use the code to disable hardware accleration in that videos do not display. It gives me thumb nail but when I hit play it just goes blank/white.
I can confirm the video reappears when I reverse the command ro reinable the acceleration, but of course then I cannot use any notes or Factbook.
I have been a Logos user for 10 years and its one of the main reasons I purchased the laptop (daily use) . I could use some information before I make a decision. I could return it for an older model, which is an extreme solution! Or, I can live with the temporary fix and watch the videos online whilst taking notes in Logos. My questions are:
1. Does the temporary fix affect anything else on my system?
2. Will there be a patch for this in the end so I can use Logos normally, ie. is it worth hanging in there?
0 -
1. Does the temporary fix affect anything else on my system?
2. Will there be a patch for this in the end so I can use Logos normally, ie. is it worth hanging in there?
- It affects all applications that use Microsoft's WPF UI technology. (This is not commonly used, so it may just be Logos on your system.)
- This is really out of our control. It seems to be either a WPF or an Intel driver issue, and we can't fix either. Based on https://github.com/dotnet/wpf/issues/3817#issuecomment-753764519 it sounds like Microsoft may be aware of the issue and reaching out to Intel, but we really don't have much more information than that.
0 -
Hi bradley,
im in the market for a new laptop, in light of this issue, should i be avoiding an 11th gen cpu altogether? or do you reckon this bug would eventually be fixed?
Ben
0 -
Intel are aware of the problem and are "working on it internally" according to this thread (24th Jan).
https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351
Seems it is also impacting AWS Workspaces, TurboTax, and Citrix so that should hopefully add some weight for a fix.
0 -
Trying to decide if I should keep this laptop, can I easily look to tell what apps on my computer run Microsoft WPF UI technology? I do not want to apply the temp fix that at least gets me my notes, if it affects other systems.
0 -
Hi paul, apart from the fact that videos do not load, is logos 9 very slow or unusable on your 11gen laptop having applied the fix recommended by logos?
0 -
Hi Benjamin,
If I apply the fix it is fine except for the videos - I would be happy to live with it like that until Intel provide a fix. However, I am worried that the fix will in some way affect other parts of my system/slow it down.
0 -
Hi Paul,
Bradley addressed similar concerns here https://community.logos.com/forums/p/198142/1148319.aspx#1148319
0 -
Thanks Kevin,
So if I get this correct, applying the fix will not affect my overall system in anyway?
0 -
Thanks Kevin,
So if I get this correct, applying the fix will not affect my overall system in anyway?
It should only impact WPF applications and then likely something you do not notice. However you may, similar to the course videos, find that some other applications do not function correctly with the workaround in place, but then you may find that they don't work unless the workaround is in place. Best to check your other applications.
Any major applications (Office/Chrome/Firefox etc) I doubt are will have any problems, otherwise there would of been a bit more of a kerfuffle about this problem and Intel would of fixed it already.
Best bet is to disable the fix, look at your apps, then enable the fix and relaunch your apps, then compare. I am not on 11th gen so cannot test I am afraid, and I don't know what apps you use.
Good luck [Y]
0 -
Got to the webpage at the link below.
0 -
Intel are aware of the problem and are "working on it internally" according to this thread (24th Jan).
https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351
Seems it is also impacting AWS Workspaces, TurboTax, and Citrix so that should hopefully add some weight for a fix.
There was an update from an Intel moderator a week ago:
- 02-18-2021 05:04 AM
- Hello everyone,
- I would like to let you know that this issue has been filed as a bug with our driver development team (bug ID# 14013495876). I cannot promise any particular outcome or ETA yet, but as soon as there is any news or update I'll be posted here.
- Thank you for you patience.
- Best Regards,
- Ronald M.
0 -
Hello 11th Gen users. If you are having issues with Logos this is the thread for you to reply to and list them in. For me I have been on this ride now for about 2 weeks so here is a little history.
My laptop is the:
- HP Spectre 15.6 X360 11th Gen i7 with 16 GB Ram
My problems are:
- Factbook is very slow to respond and the mouse freezes up
- My notes don't seem to work but if I am patient I can type them a few words at a time and after 10 seconds they will show up on the screen
- Clicking from note to note sometimes doesn't open the note in the note's panel
My self help was:
- I have done 5-6 re-installs
- I have factory reset my laptop and installed Logos 9 first
- Logos forum - searched for the issue to no avail so I started a thread Re: Factbook issue
Tech Support
- I have talked to tech support 4-5 times
- They have remoted into my laptop and seen these issues first hand
- They have receive my Logos error logs
- They have received videos of these issues in action
- They have used my user name and profile and can't reproduce these issues on their 10th gen systems
Calling tech support is hit and miss as only 3 cases of this have been reported as of now. Be patient. Please keep reporting new issues to this thread as us 11th gen people need to get this corrected.
Thank You.
We made some changes to hopefully improve this in 9.3.
0 -
-
I had the same issue with - My notes don't seem to work but if I am patient I can type them a few words at a time and after 10 seconds they will show up on the screen
I had Enable Hardware Acceleration set to No. When I changed it to Yes, it solved the issue.
0 -
Good news from Intel
[quote]
Hello everyone,
I have great news! Our development team has confirmed this issue is no longer visible in our latest internal driver build.
What does this mean? Keeping it simple it means a fix is on its way! Please be patient as this driver build gets incorporated into our next Production driver i.e. the one that gets publicly available via downloadcenter.intel.com
The ETA for our next Production driver is June 9th. Note: this is a target date... it may shift for a few days depending on additional test results but hopefully it shouldn't be by too much.
Thank you for your patience.
Best Regards,
Ronald M.
https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351/page/2
0 -
Quick question. I have run the following to disable hardware acceleration so do I need to reenable it before the update on June 9 or not worry about it?
reg add HKCU\SOFTWARE\Microsoft\Avalon.Graphics /v DisableHWAcceleration /t REG_DWORD /d 1
From <https://community.logos.com/forums/t/196185.aspx>
0
