Help installing Logos - CTD - Logs show Error ID: 3722

Nathan
Nathan Member Posts: 7
edited November 21 in English Forum

Hi all,

I installed logos on a new computer, while downloading the resources it crashes to desktop, the logs (attached) show the following:

Error ID: 3722
Error detail: FormatException: The string 'bible+lxx2.40.1.1-41.16.25' has an invalid format

Same thing happens when trying to open Logos holding control. Straight after signing in it CTD again.

Any help would be greatly appreciated.

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Comments

  • Dean Chao
    Dean Chao Member Posts: 2

    contacted support about the same issue. they said there were a number of reports this morning and they are all hands on deck working on a solution

  • Nathan
    Nathan Member Posts: 7
    https://community.logos.com/discussion/comment/1177255#Comment_1177255

    Thank you

  • Jacob Booth
    Jacob Booth Member Posts: 3
    https://community.logos.com/discussion/comment/1177261#Comment_1177261

    Hello folks!

    Sorry you are experiencing this issue. There was a known issue with a file that is causing this crash, and can be easily fixed by deleting the file, and opening Logos. The instructions below should get you back up and running:

    Windows

    1. Quit Logos.
    2. Enter “Win+R” into the search box in the task bar.
    3. Type %localappdata% Into the Open box and press OK.
    4. Open Logos > Data > Random folder > ResourceManager > Resources.
    5. Delete CSGLXXDA.lbsclv.
    6. Restart Logos with logging enabled (1)

    macOS

    1. Quit Logos.
    2. Open Finder.
    3. Press CMD+Shift+G
    4. Type ~/Library/Application Support/Logos4
    5. Click Go.
    6. Open Data > Random folder > ResourceManager > Resources.
    7. Delete CSGLXXDA.lbsclv.
    8. Restart Logos with logging enabled (1)

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