logos 9 - highlighter pens stopped working

hi

thanks for the reply. The highlighters are fine for the use within the note files, its highlighters for marking up resources  that have stopped working, (although actual notes made in a resource are highlighted in the resource). 

best wishes

Michael 

hi Graham 

thanks for replying. I'ts nothing to do with the connection between notebooks and highlighting

the problem is marking up resources themselves - simply highlighting text in a resource... 

does this make sense? .

thank you  and best wishes

Michael 

ps so if you try to just use a highlighter pen to simply underline the first two words of the text in Colossians 4:7.......mine has suddenly stopped working 

hi Graham 

here is an example from a commentary where there are differently coloured square icons representing different notes made into note files

There's also two highlights  ( pink and orange) to mark up sections of  text (without any connection to a note file) - which have now stopped and no more can be made... I hope you or someone can help....

best wishes

Michael 

ged 

hi Graham

thanks for your reply. I don't have a "no notebook" option, maybe it should be there and that's something to do with it? 

hi there,

I have already scrolled the list... and checked  again too many times  

best wishes

Michael 

hi Graham thanks for yoru reply

this is what I get, showing a similar connection on the (old) NOTE FILES to a pre--exisiting highlight, but i cannot add any new ones.

hi Graham, here's where they are going

here's where they are going

hi JT,  hi Graham

thanks for your replies help and advice. I've emailed faithlife tech support, but not heard back yet. 

It seems pretty likely the former functionality i[ve now lost, associated with the NOTE FILES,  has indeed  just been replaced by the NOTES TOOL(as per screen shot below) 

which is bad for me, as the NOTES TOOL is still not as good as the old NOTE FILES for someone like me who does my own ( extensive)  linking via the favourites menu.. the NOTES TOOL is not so good due the inability to  indent sub headings in the split screen mode... meaning large documents are less easy to navigate at a glance...

(I've messaged and emailed about this but faithflife support doesn't even reply or acknowledge the issue in any way, so I'm guessing its not understood and I've not been taken seriously enough yet.. 

I wish logos/faithflife wouldn't just do this sort of thing, not until the NOTES TOOL really does properly replace the old NOTE FILES for use as large stand alone resources...I've explained the way I use them quite a lot and can send screen shots..this last outstanding issue is quite simple and striaghtforward to understand at least...

thanks again

best wishes 

Michael 

Hi Dave, thanks for your reply. 

1. i'm definately using the old NOTE FILES rather than thew new NOTES TOOL

2. the screenshot from the help files is actually concealing some of the text. If more fully indicates the linking of highlights to "applied palette style" (in the Old NOTES FILES) has now been replaced by a different form of linking associated with the NOTES TOOL

3. I formely included a screenshot showing the linking of " solid colours" or "emphasis" etc, which are all amongst the forms of highlight which have their own "NOTE FILE". The other form of highlight is "highlighter pens" which also has its own NOTE FILE....all depending on exactly which form of highlighter was used 

when I state  "no more highlighting can be done, I mean nothing atall from highlighter pens, emphasis or solid colours can be used to mark up the text in a resource. 

I can still make "notes" in a NOTE FILE which bear a colour and highlights text, and I can also mark up text inside a NOTE FILE . If I switch to using the NOTES TOOL on my system still running the ld NOTES FILES  I still cannot highlight text in a resource. I'm guessing the only way I will NOW be able to highlight text in a resource is by completely migrating to the new NOTES TOOL? ( but as I explained how in more detail in posts above, the NOTES TOOL still lacking in a simple and significant way if used as a large stand alone document compared with the old NOTES FILES) which is a loss of functionality for me... unless the NOTES TOOL were further improved ( in the way I explain in posts above) 

best wishes

Michael 

hi Graham

thanks for your reply.

I've emailed faithlife with the basic question, and a reference to this list of  forum posts, I'm hoping that is a good way of informing them

best wishes

Michael 

hi Graham 

have you any idea how long it might be until faithlife reply back properly and engage with the issue? 

I've emailed several times. Once someone from customer service enquired of more information but no reply since. It would be great is someone would at least reply to say the issue is understood and someone is trying to resolve it etc

best wishes

Michael 

hi William  thanks for the suggestion, but I don't want to use the notes tool, I prefer to use the "old system" of logos NOTE FILES  because they are better for organisation of large documents than the NOTES TOOL.

best wishes 

Michael 

PS  The Notes Tool has not yet been improved to allow indenting of sub-titles in the sub-title listings in the left hand column in split screen view.

The indenting of sub titles ( two or three of four times) allows the organisation of the NOTE FILE into headings, sub headings, sub sub headings etc which means it's easeir to arrange large documents coherantly to use quickly (Of course I also use colours, blanks, capitals and a combination of these, but indentation is also so important, especially since i had hundreds of files which need the indentaiton to make proper sense

i've made a few bog-standard suggestions to logos/faithlife about ways indentation of sub titles in split screen view  might possibly be achieved with little tech input to develop the software, but I've not even had an acknoweldgement, let alone a reply. ( except one reply once to ask what the issue was , but no follow up) 

I've emailed these issues time and again in this forum and to faithflife/logos without success. I'm in the UK and I can't always phone, but the matter is obvious if anyone takes it seriously to check, it out. I hope, even now that someone from faithlife/logos actually reads these forum posts....and that either

1/ the highlighter pens will be repaired for NOTE FILES ( rather than remove my functionality without understanding the context and  consequences) 

or

2/ Indenting for the NOTES TOOL sub titles will be introduced. 

thanks again