Logos 9 not starting in Windows 10 when running multiple displays with a laptop.

Peter Ireland
Peter Ireland Member Posts: 2
edited November 21 in English Forum

Everything used to work fine. I am not aware of any changes in the last week.

Problem: when multiple displays are extending the desktop, Logos 9 won't start. It either hangs up on the initial splashscreen, or the splashscreen comes and then goes away again.

Troubleshooting. I have uninstalled and reinstalled Logos. I have rebooted multiple times. I have tried changing the multiple screen configuration. I narrowed it to down to:

- With two screens but with the external monitor duplicating the laptop screen, Logos works fine.

- With two screen but with the external monitor extending the laptop screen, Logos does not start.

Thanks in advance for any ideas!

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Comments

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,489

    I am not a windows user, but it sounds like it is a display issue. Can you verify that Logos isn't actually running, just not visible? 

    macOS, iOS & iPadOS | Logs |  Install

  • Peter Ireland
    Peter Ireland Member Posts: 2
    https://community.logos.com/discussion/comment/1181406#Comment_1181406

    Thanks for the question. I had confirmed it was not running by checking the processes. I ended up deleting the drivers for the displays and rebooting, which caused them to reinstall and it seems to fix the problem. I was not expecting a graphics driver issue to stop Logos from loading, but at least now it is fixed!  Thanks.

  • David Thomas
    David Thomas Member Posts: 3,247 ✭✭✭
    https://community.logos.com/discussion/comment/1181446#Comment_1181446

    I was not expecting a graphics driver issue to stop Logos from loading, but at least now it is fixed!

    I had a similar experience on one of our computers last Saturday. It wasn't on Logos, but an update from Microsoft last week freaked out our AV (3 display) computer. A "check for updates" and reboot fixed the issue.

    Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).

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