Logos 9 not starting in Windows 10 when running multiple displays with a laptop.
Everything used to work fine. I am not aware of any changes in the last week.
Problem: when multiple displays are extending the desktop, Logos 9 won't start. It either hangs up on the initial splashscreen, or the splashscreen comes and then goes away again.
Troubleshooting. I have uninstalled and reinstalled Logos. I have rebooted multiple times. I have tried changing the multiple screen configuration. I narrowed it to down to:
- With two screens but with the external monitor duplicating the laptop screen, Logos works fine.
- With two screen but with the external monitor extending the laptop screen, Logos does not start.
Thanks in advance for any ideas!
Comments
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I am not a windows user, but it sounds like it is a display issue. Can you verify that Logos isn't actually running, just not visible?
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Thanks for the question. I had confirmed it was not running by checking the processes. I ended up deleting the drivers for the displays and rebooting, which caused them to reinstall and it seems to fix the problem. I was not expecting a graphics driver issue to stop Logos from loading, but at least now it is fixed! Thanks.
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Peter Ireland said:
I was not expecting a graphics driver issue to stop Logos from loading, but at least now it is fixed!
I had a similar experience on one of our computers last Saturday. It wasn't on Logos, but an update from Microsoft last week freaked out our AV (3 display) computer. A "check for updates" and reboot fixed the issue.
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
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