Frustrated former Wordsearch Customer

I am a new customer who integrated with Logos' purchase of Wordsearch. I wanted to let you know how disappointed I am with your software.

First, when the integration happened, I purchased the silver package which also gave me the full function software. Then the new version came out and I was going to have to pay more just to keep the package that I had. Because I didn't upgrade to the new silver package, I was no longer a silver package holder and I had to pay more so that I had the full features. The reason I was told is that new resources were added. So, I previously had and paid for the silver package, but when the new software came out I no longer owned the Silver package. I guess this will happen each time the software is updated

Second, your prices for the very same resources in Wordsearch are much higher. I could afford to purchase new resources in Wordsearch but can't afford it now. Also, the cost to upgrade to your new software is 3 times what it would cost us to upgrade to new versions of Wordsearch.

Also, I am very disappointed with the user friendliness of Logos. Wordsearch was much more user friendly. I was speaking to someone at Logos this morning and they hit the nail on the head. My impression as a new Logos customer is that I feel like Logos was developed by computer software developers to be used by computer software developers. And Wordsearch was developed to require basic computer skills that anyone can comfortably use. As a Pastor, to be honest with you, I dread trying to write a sermon using Logos. I know that I am still trying to learn how to use it all, but it has actually made my sermon writing more difficult, not easier.

Also, many of my Wordsearch resources have yet to be transferred to Logos. I know that takes time, but some resources from some commentary sets have been transferred and some haven't.

So most of the time I still use Wordsearch instead of Logos.

Thank you for your time.

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Comments

Andreas Roemer

https://community.logos.com/discussion/comment/1181282#Comment_1181282

For me, Logos is like that.

[Y]

That is right. Thank's for your explanation.
But with that hightech-car you reach your destination in the town of your choice.

With Logos you do not know whether your results are complete or well comprehensive. A fresh search with new knobs and buttons brings different results.
No matter the car, the goal remains the same.

That is a big difference and I need in Logos an expert and a non-expert mode, for example. The latter with less knobs and buttons.

Fabian

https://community.logos.com/discussion/comment/1181293#Comment_1181293

I need in Logos an expert and a non-expert mode, for example. The latter with less knobs and buttons.

Like you can have in Papyrus Autor?

Andreas Roemer

https://community.logos.com/discussion/comment/1181308#Comment_1181308

Like you can have in Papyrus Autor?

Yes! Papyrus Author is great[Y]

Mike Childs

I am not a typical Logos / Faithlife user, though I have owned and used Logos Bible software for over 25 years now, I never upgrade my software for new features. Haven't been interested in any new features in Logos upgrades for years.

But I do upgrade my Logos software for book packages. Books are expensive in Logos, but books are expensive in paper format, too. I find the Logos versions are very competitive with paper copies, and the Logos versions are far more useful. I am thankful that Logos Bible Software has allowed me to build a wonderful Biblical library over the many years I have used it.

So I do not feel that I have overpaid for Logos Bible Software. I feel it has been a bargain.

I do understand the frustration of those who have been forced to switch from Wordsearch to Logos. Some years ago, after over a decade of using AmiPro Word processor, I was forced to switch to another. It was frustrating. I do think Logos is trying to be fair and helpful.

SineNomine

https://community.logos.com/discussion/comment/1181293#Comment_1181293

That is a big difference and I need in Logos an expert and a non-expert mode, for example. The latter with less knobs and buttons.

Is it not possible to simply ignore knobs and buttons that one does not understand?

GaoLu

https://community.logos.com/discussion/comment/1181293#Comment_1181293

in Logos an expert and a non-expert mode

Yes! I have been suggesting that for years.

GaoLu

https://community.logos.com/discussion/comment/1181355#Comment_1181355

So I do not feel that I have overpaid for Logos Bible Software. I feel it has been a bargain.

[Y]

David Thomas

https://community.logos.com/discussion/comment/1181449#Comment_1181449

in Logos an expert and a non-expert mode

Yes! I have been suggesting that for years.

I have a "type of this" - My primary Logos login is feature-rich and complex. I also have a separate account which is just the 'free' resources I have accumulated over time. This account does not have the advanced features. Caveat: I do use the 15+ years experience with the full collection to incorporate skills that I use with the lesser version.

xnman

https://community.logos.com/discussion/comment/1181461#Comment_1181461

Being an ex-programmer.... I can say for sure that the easier a program is to use generally means more knobs and buttons. I remember when Visacalc (one of the first spreadsheet programs) came out. Believe me, it was simple, easy to use and without many button and knobs. Then came Lotus and finally Excel. I don't think anyone wants to run Visacalc now even though it was easy to use. They will spend the time to learn how to do things in Excel.

The Bible is a complex book... to write a program that is without the knobs and buttons... is like going back to Visacalc. While learning how to use Logos takes a bit of time... in the long run... it's worth it. Just like learning Excel is worth it today.

Personally, I find the knobs and buttons helps ..... well.... after I learn to use them that is. lol

Andreas Roemer

https://community.logos.com/discussion/comment/1181531#Comment_1181531

They will spend the time to learn how to do things in Excel.

Basically I agree with you.
There are parts of logos that I am often on the road and parts that I am less often. If I always have to go complex ways just to get an answer, I just get annoyed a lot. It shouldn't be like that.

It would help if F1 and all related help were not scattered so disparately. Someone who is new to Logos is faced with a mountain of possibilities and just wanted to look for something in the Bible.
And if the past has already been addressed, I mourn my beloved Dbase and the times when we still had to calculate the excesses of a line break and the associated control character with a line ruler.[;)]

xnman

https://community.logos.com/discussion/comment/1181533#Comment_1181533

And if the past has already been addressed, I mourn my beloved Dbase and the times when we still had to calculate the excesses of a line break and the associated control character with a line ruler.

Dbase!!!! Yep... remember it well.... wonder what language Logos is in ????

Hamilton Ramos

https://community.logos.com/discussion/comment/1181531#Comment_1181531

Good analogy xnman.

I have noticed that most good computer programs have dedicated resources to learn power tips, power workflows, etc.

One idea that comes to mind is to make a resource that is a guide on how to leverage Logos according to area.

Biblical studies: what is statistically significant as far as most features and reference works for it.

Comparative religion: same

Historical inquiry, including Church fathers, patristics, judaica, etc.

Original language: could be divided in learning, studying, applying, exegesis, etc.

Systematic theology: features that allow such study. Example a rough outline of key issues / doctrines through time, and who proposed it, controversies in time, and historical development, etc.

Biblical theology: suggested main themes through time, and if such had relation with the issues at large in society and culture in general.

Practical theology: neat tips on application like: https://blog.logos.com/how-do-you-use-logos-dave-moser/

Apologetics, heresies, power abuse prevention and intervention

Moral theology / christian ethics.

Spirituality: different definitions and practices per tradition, denomination and through time.

Evangelism / missions / church planting: videos, fav resources, links to key revivals in history, etc.

Bible study : methods (inductive, deductive, abductive, etc.) , resources to particular books in the Bible, lessons n study guides, etc.

Discipleship: definition and key elements per tradition, then a rough curriculum per each denomination and rough rationale of why such.

Stewardship: 14 rough areas, resources, etc.

Real life living: helping redeem flawed areas of culture, communities, institutions, and individual lives (esp. our own), etc.

Philosophy and worldview: Christian Biblical worldview as most coherent construct yet, things that really matter, use of philosophy in theology,

Care, ministry, counseling from Biblical viewpoint to non mental health probs / issues.

Christian pedagogy.

Community, work, sports or other chaplaincy.

And then put it all in some sort of visual index to have easy access to key information.

Hope the above clarifies the idea of the need for better guidance for newbies, and seasoned that maybe want to study other areas, or other traditions point of view on something.

Peace and grace.