Some renewed attention needed for crashes?

Pater Noster
Pater Noster Member Posts: 344
edited November 21 in English Forum

I am wondering if others are feeling like there are more crashes in Logos/Verbum these days than usual, and I don't see much resolution to them in Release notes or Philana's kind replies that something was fixed in a new release. 

I did a search of new threads with "Crash" in the subject line, and there are 14 unique ones just since the first of the year. From my own experience on Verbum/Mac and seeing the threads, it seems like there is a problem with Media - videos when closed crash the system, problems with viewing other images, etc. From the crashes I have received, recently it seems like at least some of them look like some sort of problem on Mono (I am on a Mac). Maybe there is a problem with a new version of Mono, or how its used?

I have also had crashes reported, logs submitted, for some time, and when I ask about them I get nothing more than they are being investigated - if there is a reply at all. I know people are busy, but I find myself more and more avoiding using certain functions in Verbum/Mac that I know are going to crash. Mobile Ed and video lessons are pretty much out of consideration to be used anymore, these days.

In any case - I have not seen visible attention in this area, and maybe it needs some focus. Should this issue be escalated? Am I a "one-off" in my issues?

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Comments

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,489

    Crashes happen all the time for various reasons. Sometimes it is a bug which needs to be fixed. Sometimes it is a corruption in the user's installation. With bugs, some are "mission critical." Others are ones which may impact only a few users. A bug which impacts thousands will get more attention than one which impacts 10. 

    I don't know anything about your particular crashes. 

    macOS, iOS & iPadOS | Logs |  Install

  • Mike Binks
    Mike Binks MVP Posts: 7,434

    video lessons are pretty much out of consideration to be used anymore, these days.

    I too have had crashes while using videos on my second screen. The problem is that I am often teaching when the crash comes and restarting is more important than submitting logs when it happens.

    But in general use I find Logos to be very stable.

    I am also a Mac user.

    tootle pip

    Mike

    How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS

  • xnman
    xnman Member Posts: 2,782 ✭✭✭
    https://community.logos.com/discussion/comment/1197142#Comment_1197142

    I too have had crashes while using videos on my second screen. The problem is that I am often teaching when the crash comes and restarting is more important than submitting logs when it happens.

    But in general use I find Logos to be very stable.

    I'm in this camp. All computer programs are proned to crash once in a while.... but I find Logos to be stable.

    xn = Christan  man=man -- Acts 11:26 "....and the disciples were first called Christians in Antioch".

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  • Pater Noster
    Pater Noster Member Posts: 344
    https://community.logos.com/discussion/comment/1197144#Comment_1197144

    It sure would be a nice start to eliminate the video crashes. They happen all the time, and they have been reported for some time. The rest are much less frequent.

  • MJ. Smith
    MJ. Smith MVP Posts: 53,136

    I am wondering if others are feeling like there are more crashes in Logos/Verbum these days than usual, and I don't see much resolution to them in Release notes or Philana's kind replies that something was fixed in a new release. 

    The only crashes I have experienced in the last year or so were dealt with quickly - crashes often are fixed with s special release if they are widespread. But you are correct in saying that crashes with very specific causes that affect few people are sometime slow to get fixed. I have reported some odd crashes where I had insufficient information for anyone (including myself) to replicate. These I report only so FL programmers may recognize the issue when others report it in a reproducible way. If I were you I would write a gripe thread explaining precisely why courses are no longer workable for you. Sometime FL needs to be reminded of the effects of the bugs in order to prioritize them.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Pater Noster
    Pater Noster Member Posts: 344
    https://community.logos.com/discussion/comment/1197170#Comment_1197170

    Well, I would hope they look at this thread. At least 2 others have said they have the closing video crash, it's not hard to search the threads.

    And how about all these, just since January? (One is from someone else, and one is the repeatable corrupted video bug):

    https://community.logos.com/forums/p/205253/1194889.aspx#1194889 

    https://community.logos.com/forums/p/205253/1194139.aspx#1194139 

    https://community.logos.com/forums/p/205232/1194138.aspx#1194138 

    https://community.logos.com/forums/p/204926/1191848.aspx#1191848 

    https://community.logos.com/forums/t/204367.aspx 

    https://community.logos.com/forums/p/205105/1193083.aspx#1193083 

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