Failure to complete start up

This morning I attempted to initiate Logos 9 on a Mac Book Pro using MacOS Mojave, and got the beach ball. This has not happened before. I waited for a little over an hour thinking Logos was perhaps updating something, but finally forced quit, and then reinitiated with the same results. I rebooted my computer, and Logos again failed to initiate and I got the beach ball.

Where do I go from here?

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JT (alabama24)

Where do I go from here?

Logs very well may be required. See my signature line.

In most cases this is pointless, but you could try deleting the app (not the data files) and reinstalling. This is a simple fix but unlikely to work.
Which specific MacBook Pro?
Which specific version of macOS are you running?
Out of curiosity: Is your computer so old that it can't be up to date with macOS?
Have you tried running Disc Utility? (A spinning ball <could> be an indicator of a failing hard drive).

If those things don't work, provide the answers and post logs. Hopefully someone will be able to get you up and running soon.

Mark A. Ellis

https://community.logos.com/discussion/comment/1201471#Comment_1201471

Hi, JT.
Thank you for your response.
In answer to your questions:
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
Running Mojave 10.14.6
Every time I update systems, I lose programs, so I avoid updates as long as possible.
Will run disk utility.

Will search to find how to save logs.

Graham Criddle

https://community.logos.com/discussion/comment/1201506#Comment_1201506

Will search to find how to save logs.

Details for doing this are at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files

Mark A. Ellis

https://community.logos.com/discussion/comment/1201511#Comment_1201511

Thank you.

JT (alabama24)

https://community.logos.com/discussion/comment/1201506#Comment_1201506

Every time I update systems, I lose programs, so I avoid updates as long as possible.

What programs? Is this a general fear ("I'm worried that I might lose a program") or specific ("My database program is no longer supported in the newer versions of macOS")?

Mark A. Ellis

https://community.logos.com/discussion/comment/1201523#Comment_1201523

Specific. For example, Drive Genius. Many have ended up being re-released, but often without full capacities.

JT (alabama24)

https://community.logos.com/discussion/comment/1201528#Comment_1201528

Why are you running Drive Genius? Why aren’t you running the current version of Drive Genius?

As I believe I mentioned above, a spinning ball icon can indicate a hard drive issue. Your fear over updating is over software to assist with failing hard drives. Is there a relationship here?

Moving forward, you will soon find yourself in a position where you can’t update Logos and other apps because you are worried about other old software. I have a friend who had unique software for his work and updating really was prohibited because he did need a specific app that wasn’t supported. I can’t tell if that is the category you are in or not. I am unsure of the real value of Drive Genius, but they do have newer versions.

I should have suggested that you try loading to a blank layout. Press and hold the command key immediately upon startup. If that doesn’t work, grab the logs. They may provide a techie an insight into your specific situation. If that doesn’t work, your remaining options:

1. Call Logos directly

2. Investigate if other issues exist (hardware malfunctions or software incompatibilities)