BUG: Font changed to symbol font on its own

Hello

I hope I am posting this in the correct place.

I did an update a few days ago to Logos Bible Software 9.14 SR-1 9.14.0.0026.

I have several layouts. In one of them this morning I added this title: The NET Bible First Edition Notes. I synced it with the other books I had open on letter E. At first, the scrolling was a verse off, but that stopped when I made the font on The NET Bible First Edition Notes smaller.

I have a notebook of books I may want to look for. So, I copied the name of one of the books referenced in The NET Bible First Edition Notes, clicked the notes tab and pasted the name of the book I copied into my notebook, no problem.

When I switched back to The NET Bible First Edition Notes, I saw this for Matthew 1:20:

The rest of the verses were fine, as shown here:

I had these other titles open:

Bible Knowledge Commentary
The NET Bible
NASB95
Notes
Reading Plan: 7 Days on Jesus' Birth
Logos Help

Like I said, I have several layouts, some with probably too many books and "stuff" open, but I've never seen this before. I did the usual:

Opened the The NET Bible First Edition Notes on it's own (not in a saved layout)
Restarted Logos

Does anyone know what's up with the fonts here?

Thanks for any help.

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Comments

Beloved Amodeo

I don't have a clue. Thought; begin your title with "BUG:" for more attention from FL.

Old Bonsai

https://community.logos.com/discussion/comment/1211805#Comment_1211805

Ok I will, thank you!

Beloved Amodeo

https://community.logos.com/discussion/comment/1211810#Comment_1211810

Ok I will, thank you!

Is this reproducible?

Old Bonsai

https://community.logos.com/discussion/comment/1211880#Comment_1211880

It is in that it remains every time I open and close the Net Bible First Edition Notes. I have not seen it happen in any other place yet.

Beloved Amodeo

https://community.logos.com/discussion/comment/1212033#Comment_1212033

It is in that it remains every time I open and close the Net Bible First Edition Notes. I have not seen it happen in any other place yet.

Have you tried powering off and on your computer?

Old Bonsai

https://community.logos.com/discussion/comment/1212061#Comment_1212061

I finally got around to rebooting my computer, it made no difference. My laptop specs are here:

OS Name     Microsoft Windows 10 Home
Version   21H1
OS build 19043.1766
Version    10.0.19043 Build 19043
System Type   x64-based PC
Adapter NVIDIA GeForce GTX 970M
Adapter RAM   (1,073,741,824) bytes
Processor   Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz   2.59 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor

Now it is happening to random verses in other resources. First it was just the NET bible referenced above, now it is showing in the NASB5 (my default) as well.

Here I am using a theological topic study. I clicked the yellow highlight near the bottom of the left pane, "Open 18 passages in NASB95" (my default). In the list that opens, John 17:6 and all the other verses are fine. But Philippians 2:9–11 is in green Webdings:

Devs, please look into this. Give me troubleshooting steps, I'll give you whatever info you need because this needs to be fixed.

Looking forward to your replies!!

MJ. Smith

https://community.logos.com/discussion/comment/1212805#Comment_1212805

These forums are primarily peer-to-peer assistance although some FL staff checks in frequently. I assume that you have checked your default fonts in program settings. The next option would be to go to the information panel in the library for this resource and:

remove resource from this device
restart the application
wait for the indexing to complete
download the resource again
wait for the indexing to complete
verify that the font issue has been corrected

Old Bonsai

https://community.logos.com/discussion/comment/1212821#Comment_1212821

@MJ. Smith:

You are correct, I first tried different fonts then reset all my program settings to default, no difference. I will try the steps you have give next.

Thanks very much for the reply!

Old Bonsai

https://community.logos.com/discussion/comment/1212821#Comment_1212821

These forums are primarily peer-to-peer assistance although some FL staff checks in frequently. I assume that you have checked your default fonts in program settings. The next option would be to go to the information panel in the library for this resource and:

remove resource from this device

restart the application

wait for the indexing to complete

download the resource again

wait for the indexing to complete

verify that the font issue has been corrected

I tried these steps and unfortunately the issue remains. I've opened an issue with Logos support. They asked for screenshots, I sent them.

Thanks for your help.

Dave Hooton

https://community.logos.com/discussion/comment/1213234#Comment_1213234

I tried these steps and unfortunately the issue remains

Are you using the processor GPU or the NVidia adapter for Logos? The latter appears to be low on memory at 1 GB and switching back to the processor GPU (via the NVidia Control Panel) may help.

Old Bonsai

https://community.logos.com/discussion/comment/1213242#Comment_1213242

It appears I only have the 1 dedicated NVIDIA GPU. I don't see another listed in device manager or the NVIDIA control panel. You're right, 1GB on the GPU is mighty low, however cpu-z and HWiNFO report it as have 3GB(still not much!). Not sure what's going on with that, maybe I need a new driver? Anyway, that's a different discussion...

My font problem was solved with direction from Logos tech support [:)]

The problem was with the highlighting. When I removed a Webdings character from a custom hightlight I made in the highlighter tool, the affected text returned to normal.
I like to get creative with custom highlights. In two of the highlights I created, I had used one (and only one) Webdings character.

It was in the highlight tool under Insert Text > Text Before:

This is the character:

This was the only place I used the Webdings font. I have used this highlight before and it worked no problem.
It was nice to have that character to draw attention to the verse I was highlighting, but I guess Webdings doesn't want to play nice. [^o)]

At any rate, problem solved. Posting this to help someone else if needed.

Thanks for all the input!!

[*]

Beloved Amodeo

https://community.logos.com/discussion/comment/1213563#Comment_1213563

You're incredibly patient. So happy that your problem was solved. Perhaps customer service can suggest a way that Webdings can "play nice" with the software.