BUG: License expired?

Michael Lam
Michael Lam Member Posts: 2 ✭✭
in Proclaim Forum

Hello,

Our license is valid when I check online, renews at end of this year but when I try to open up Proclaim at church the program keeps saying the license has expired? Service starts in 30 minutes!

Proclaim has worked fine at home when we were doing online, is there something I can do to help it connect to the licensing server or pull the license properly?

Thanks in advance!!!

Comments

  • Mike Binks
    Mike Binks MVP Posts: 7,461

    I guess I am too late for the service Michael but it sounds as if you have become signed out of your account and perhaps signed into a different one?

    Go here and sign out and then sign in again with the same detail you use at home.

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

  • Michael Lam
    Michael Lam Member Posts: 2 ✭✭
    https://community.logos.com/discussion/comment/1213369#Comment_1213369

    I logged out but now I cannot log back in (fortunately I waited to try this before service). "An error occurred while attempting to contact the server, please try again later".

    We had a member unable to login at home as well and he is usually automatically logged in.

    Thanks for looking into this.

  • Mike Binks
    Mike Binks MVP Posts: 7,461
    https://community.logos.com/discussion/comment/1214325#Comment_1214325

    Michael Lam said:

    "An error occurred while attempting to contact the server, please try again later".

    We had a member unable to login at home as well and he is usually automatically logged in.

    Argh!! that is more likely to do with Faithlife's server problems.

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

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