mobile app crashes on opening a clipping
When I tried to open one of my clippings in the mobile app it crashes and now every time I start the app it immediately crashes. The web app comes up but fails to load the clipping. The desktop app is fine. Any suggestions?
Comments
-
Hi Jack - and welcome to the forums
every time I start the app it immediately crashes
Sometimes resetting the "workspace" can stop the crash happening.
Is this on iOS or Android?
- If iOS go to Settings, scroll down to and select the Logos Bible app (assuming this is the app you are using) and toggle on the Reset Workspace slider. Then see if the app starts successfully
- I don't know if there is an equivalent option on Android.
If that does allow you to restart the app, try reopening the clipping document and see if it works (I've just tested one of mine and it worked fine)
Graham
0 -
Instructions for resetting the workspace on either iOS or Android can be found here.
0 -
Thanks Joe
0 -
android
0 -
the android process didn't work - that link returned 404
0 -
I am sorry to hear that Jack.
Please send us your logs from this device, using these instructions.
0 -
The app won't stay up long enough to get to the menu [:(]
0 -
The app won't stay up long enough to get to the menu
Jack,
Please use these instructions to uninstall and then re-install our app.
0 -
Using my desktop app, I duplicated my clipping document and then deleted the original so my mobile app would no longer try to open it on startup. That fixed it for me. Guess I can't open clippings in the mobile app?
0 -
