Faithlife Hacked? Suspicious Email

Mattillo

It could have come from my end as well but I got an email today from:

E42 (Jessica.Alfonso at faithlife dot com) though the email address actually goes to system@sent-via.netsuite.com

Title: FL Customer Sales - Discount Item

Contains an xls document that I'm obviously not going to open with text of "Attached are the results of your search"

Just FYI

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Justin Gatlin

Me too. I checked the XLS document, and it is corrupted and definitely a virus. I forwarded the email to cs@logos.com.

Michael Licina Jr.

It could have come from my end as well but I got an email today from:

E42 (Jessica.Alfonso at faithlife dot com) though the email address actually goes to system@sent-via.netsuite.com

Title: FL Customer Sales - Discount Item

Contains an xls document that I'm obviously not going to open with text of "Attached are the results of your search"

Just FYI

I just got this same email too. I forwarded to tech support and asked if it's legit. Probably not but we'll see...

DMB

Maybe. I tried to log on to the forum ... I normally never log on. It said it wanted a captcha. Which it didn't. Then, it wanted an email confirm. So, I ran it thru my iPad filtering to confirm. Didn't like that!

NB.Mick

https://community.logos.com/discussion/comment/1220888#Comment_1220888

It could have come from my end as well but I got an email today from:

E42 (Jessica.Alfonso at faithlife dot com) though the email address actually goes to system@sent-via.netsuite.com

Title: FL Customer Sales - Discount Item

Contains an xls document that I'm obviously not going to open with text of "Attached are the results of your search"

Just FYI

I just got this same email too.

Same here - my provider sorted this out as spam, I just deleted it.

David Herald

https://community.logos.com/discussion/comment/1220897#Comment_1220897

I received the same email. Don't open the attachment. I think it's prudent to change faithlife passwords too.

Ben

https://community.logos.com/discussion/comment/1220899#Comment_1220899

Also received, deleted, and reported as spam.

Tim Farley

I have also received this email. Have not tried to open as it looked suspicious.

Jessica Alfonso

Please disregard this e-mail. It was mass distributed from NetSuite in error. We are working with NetSuite support to resolve.

Graham Criddle

Title: FL Customer Sales - Discount Item

I saw this too and came to the same conclusion.

Apart from now seeing that it is going to a lot of Faithlife customers I wasn't at all sure it was anything to do with them as they don't tend to refer to themselves as FL.

Kevin A

https://community.logos.com/discussion/comment/1220902#Comment_1220902

It opened in outlook in my browser, it is just a record of the purchase I made using the 2% coupon in february.

She is an accountant, so probably just an admin error in netsuite (a business software package) that emailed everyone while she was collating data or something.

Tom Reynolds

https://community.logos.com/discussion/comment/1220905#Comment_1220905

Please disregard this e-mail. It was mass distributed from NetSuite in error. We are working with NetSuite support to resolve.

Ahh, and here I thought I was valuable enough to be the target of a phishing scam. ;D

DAL

https://community.logos.com/discussion/comment/1220905#Comment_1220905

Please disregard this e-mail. It was mass distributed from NetSuite in error. We are working with NetSuite support to resolve.

Are you a legit Faithlife employee? After all, your post count is only at number 1. We’re being followed, run! 😂😂😂 Just kidding!

I still won’t open the file, though. Thanks for confirming this was a mistake and not a phishing scam.

DAL

scooter

https://community.logos.com/discussion/comment/1220905#Comment_1220905

Please disregard this e-mail. It was mass distributed from NetSuite in error. We are working with NetSuite support to resolve.

I deleted it, unopened.

Andrew Batishko

https://community.logos.com/discussion/comment/1220956#Comment_1220956

Are you a legit Faithlife employee?

The green flame icon just under the post count indicates a Faithlife employee. Initially Jessica's account did not have this marked, but we got that added a little later, so it's there now.

Milkman

I got it. Deleted.

DAL

https://community.logos.com/discussion/comment/1220963#Comment_1220963

Are you a legit Faithlife employee?

The green flame icon just under the post count indicates a Faithlife employee. Initially Jessica's account did not have this marked, but we got that added a little later, so it's there now.

I guess you missed the “I’m just kidding” part 😂 It’s fine, no worries! 👍😁👌

DAL

MJ. Smith

https://community.logos.com/discussion/comment/1220905#Comment_1220905

With your post count of 1, Jessica, we need to welcome you to the forums where we normally discuss Faithlife products rather than NetSuite.[;)] But under the circumstances, we'll make an exception for you. And if you are new to Faithlife, welcome to the community.

Michael Licina Jr.

https://community.logos.com/discussion/comment/1220974#Comment_1220974

With your post count of 1, Jessica, we need to welcome you to the forums where we normally discuss Faithlife products rather than NetSuite. But under the circumstances, we'll make an exception for you. And if you are new to Faithlife, welcome to the community.

Yes, welcome!

Andrew Batishko

https://community.logos.com/discussion/comment/1220972#Comment_1220972

I guess you missed the “I’m just kidding” part 😂 It’s fine, no worries! 👍😁👌

I figured you did, but others might not know, especially since one reading of you post would indicate you were kidding about the "being followed, run" part rather than the question. [:D]

DAL

https://community.logos.com/discussion/comment/1220976#Comment_1220976

I guess you missed the “I’m just kidding” part 😂 It’s fine, no worries! 👍😁👌

I figured you did, but others might not know, especially since one reading of you post would indicate you were kidding about the "being followed, run" part rather than the question.

👍😁👌

Allen Browne

https://community.logos.com/discussion/comment/1220905#Comment_1220905

Please disregard this e-mail. It was mass distributed from NetSuite in error. We are working with NetSuite support to resolve.

Thank you Jessica. Appreciate knowing.

Since it was sent from another domain (NetSuite), I assumed someone had spoofed the Logos part with a fake user. It's helpful to know how it happened. Appreciated.

Paul Caneparo

https://community.logos.com/discussion/comment/1220986#Comment_1220986

I forwarded the email customer service as soon as I received it. I got this response:

Thank you for contacting us. I apologize for the email you received. This was an error on one of our systems in which it sent out automatic emails to several users and attaching an Excel file.

We have received reports of this and it is being resolved. Please disregard the email and delete it to prevent any further confusion.

We appreciate your patience and comprehension.