URGENT: BUG: L10 Closing After Clicking Link
I'm having L10 close on me when I click the 'Test Yourself' and 'Unit Evaluation' links at the end of each chapter and unit in Berean School of the Bible resources. It was working in L9 yesterday.
The resources I tested this with are:
- Old Testament Survey: An independent-study textbook. Second Edition. Springfield, MO: Global University. 2010.
- New Testament Survey: An independent-study textbook. Third Edition. Springfield, MO: Global University. 2010.
I have restarted my laptop. That did not resolve the issue.
This is an URGENT problem for me. I cannot move forward in my coursework. Please fix this or help me with a solution!
Comments
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Hi Scott
I'm just getting the ball rolling. You don't say what platform you're on, but either way:
https://wiki.logos.com/Diagnostic_Logging
When you log it, make sure after Logos closes abnormally, don't restart before uploading the log files.
This will at least highlight where the issue is.
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Using WinI10. L10.
How do I upload the .zip on forum? I only see an option to attach media.
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Just treat it as if it were media.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Hope I did this right:
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OK, Scott. We need some more expertise. Hopefully, our 2 system experts will see this thread.
The issue appears to be Windows-1252, an old legacy font, the new L10 doesn't seem to like (likely the .Net update).
Are you using an old font in the text box, before clicking on the 'next' choices? I'm just guessing.
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Scott - I am not an expert at logs and I don't use the feature you are having troubles with. However, I did open you zip directory and noticed that there was not a "logos.log" file, which indicates that logging was not enabled. Can you make sure logging is enabled and grab those logs after another crash? This will help the full fledged techies once they are able to chime in.
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I don't know what to do differently JT. Looks like stuff is there to me:
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I think JT speaks Applese ... yours looks fine.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Thank you, Scott.
Can you similarly take a screen shot of the Logos Logging directory (where you got the files). Below is mine, on a Mac, and Verbum. In the Loggings directory, instead of Verbum.log, you'd find Logos.log. Granted, the LogosCrash is date-stamped correctly (source of font-issue).
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He does not have one in his zip file.
Neither do I [;)] but I see what you mean
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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The issue appears to be Windows-1252, an old legacy font, the new L10 doesn't seem to like (likely the .Net update).
Are you using an old font in the text box, before clicking on the 'next' choices? I'm just guessing.
Thanks for the help!
I kind of doubt the font issue. I'm just using whatever font Win10, L10, and the resource use.
This is what I'm clicking that causes L10 to close-- the 'Click here' link:
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This crash is already fixed for 10.1 Beta 3 (which will come out next week).
Until that is released (or the fix is pulled into a new Logos 10.0 Service Release), there's no known workaround for the problem, sorry.
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Thank you Bradley!
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'Next week' has come and gone. Still waiting...
When does this 10.1 fix release?0 -
When does this 10.1 fix release?
Faithlife runs on a 6 week cycle: B1, B2, B3, B4, RC, Release (Gold) so on the beta 3 release -- in three weeks, on the beta 4 release - in two weeks . . .
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Ok, so which beta are we on right now?
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Ok, so which beta are we on right now?
3.
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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