Error occurred connecting to SongSelect by CCLI
#1 computer system time is set to automatically update
#2 No issue logging in to SongSelect.ccli.com - I have a premium subscription
#3 Password has NOT been changed
Comments
-
Sorry for the late reply. Taking a look at the logs now
Mac | iOS | Android | Windows | Web Developer
0 -
Looking in the logs, I see it failed to refresh your authentication. We will take a closer look to see if we can see why. In the mean time, if you go to your avatar in the upper right > Link your accounts, and then remove your account and relink it it should restore your access.
Hopefully it was a fluke, but we will investigate. The connection to CCLI does expire, but Proclaim should 'refresh' the credentials by itself (without you needing to do anything). However that appears to have failed in your case.
Mac | iOS | Android | Windows | Web Developer
0 -
Thanks for the tip. I managed to remove and re-link my account and it works now.
0 -
We shipped a fix for this! Please update and let us know if you run into it again! The new version is 3.4..57
Sorry for the interruption
Mac | iOS | Android | Windows | Web Developer
0
