Logos 10 hanging in MacOS 10 at app startup
I'm, since yesterday, unable to start Logos 10 up! I've tried updating the OS and the APP, but neither have solved the problem.
The app window opens up without content and the spinning beach ball is the only activity after a few seconds!
This is my bread and butter app, I'm struggling without it. Can anybody help, please. Thank you.
MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
Comments
-
The first thing to try is restarting your computer and loading to a blank layout. Press and hold the command key immediatly upon startup. If that does not work, you will need to provide logs. The instructions you need are in the link in my signature line.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Paul Backhurst said:
I'm, since yesterday, unable to start Logos 10 up! I've tried updating the OS and the APP, but neither have solved the problem.
As you seem to be on MacOS 10.6 you should be aware that it is not supported for Logos/Verbum 9/10 and you need to be on 10.14 or higher.
Dave
===Windows 11 & Android 13
0 -
Dave Hooton said:
As you seem to be on MacOS 10.6
Paul - I assume that Dave is getting this info from your signature line... but I realise you may have not updated that. However, his point is a good one. What specific version of macOS are you running?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Ventura 13.01
MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
0 -
I also cannot find where to update my signature...
In any case, now to attempt to follow your advice - I have been on the road since yesterday.
Thanks for responding.
MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
0 -
Paul Backhurst said:
I also cannot find where to update my signature...
Hi Paul,
Click on Edit (next to your name) at the top of the forums page: https://community.logos.com/user/EditProfile.aspx?ReturnUrl=%2fforums%2ft%2f212266.aspx
0 -
Thanks, Levi
MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
0 -
MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
0 -
The logs show a normal startup on MacOS 13 i.e. it loaded a layout with about 25 tabs.
Dave
===Windows 11 & Android 13
0 -
Hi Dave,
That as it may be, but I only see the below, with a spinning beach ball of death:
Here is the system log file I obtain after Force Quit:
3343.Logos_2022-11-24-192733_MacBook-Air.hang.zip
Plus, Force Quite shows it hanging and unresponsive:
MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
0 -
Paul Backhurst said:
Plus, Force Quite shows it hanging and unresponsive:
You should contact Customer Support as they would be better able to diagnose this.
Dave
===Windows 11 & Android 13
0
