Logos 10 hanging in MacOS 10 at app startup

Paul Backhurst Member Posts: 17

November 2022 edited November 21 in English Forum

I'm, since yesterday, unable to start Logos 10 up! I've tried updating the OS and the APP, but neither have solved the problem.

The app window opens up without content and the spinning beach ball is the only activity after a few seconds!

This is my bread and butter app, I'm struggling without it. Can anybody help, please. Thank you.

MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD

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Comments

JT (alabama24) MVP Posts: 36,488

November 2022

The first thing to try is restarting your computer and loading to a blank layout. Press and hold the command key immediatly upon startup. If that does not work, you will need to provide logs. The instructions you need are in the link in my signature line.

macOS, iOS & iPadOS | Logs | Install
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Dave Hooton MVP Posts: 35,677

November 2022

I'm, since yesterday, unable to start Logos 10 up! I've tried updating the OS and the APP, but neither have solved the problem.

As you seem to be on MacOS 10.6 you should be aware that it is not supported for Logos/Verbum 9/10 and you need to be on 10.14 or higher.

Dave
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Windows 11 & Android 13
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JT (alabama24) MVP Posts: 36,488

November 2022

https://community.logos.com/discussion/comment/1237427#Comment_1237427

As you seem to be on MacOS 10.6

Paul - I assume that Dave is getting this info from your signature line... but I realise you may have not updated that. However, his point is a good one. What specific version of macOS are you running?

macOS, iOS & iPadOS | Logs | Install
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Paul Backhurst Member Posts: 17

November 2022

https://community.logos.com/discussion/comment/1237508#Comment_1237508

Ventura 13.01

MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
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Paul Backhurst Member Posts: 17

November 2022

https://community.logos.com/discussion/comment/1237508#Comment_1237508

I also cannot find where to update my signature...

In any case, now to attempt to follow your advice - I have been on the road since yesterday.

Thanks for responding.

MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
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Levi Durfey Member Posts: 2,214 ✭✭✭

November 2022

https://community.logos.com/discussion/comment/1237542#Comment_1237542

I also cannot find where to update my signature...

Hi Paul,

Click on Edit (next to your name) at the top of the forums page: https://community.logos.com/user/EditProfile.aspx?ReturnUrl=%2fforums%2ft%2f212266.aspx

How To Get Logs
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Paul Backhurst Member Posts: 17

November 2022

https://community.logos.com/discussion/comment/1237544#Comment_1237544

Thanks, Levi

MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
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Paul Backhurst Member Posts: 17

November 2022

https://community.logos.com/discussion/comment/1237409#Comment_1237409

Hi JT,

The Command Key did not work. Here are the logs:

6560.LogosLogs.paul.20221124-192331.zip

MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
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Dave Hooton MVP Posts: 35,677

November 2022

https://community.logos.com/discussion/comment/1237546#Comment_1237546

The logs show a normal startup on MacOS 13 i.e. it loaded a layout with about 25 tabs.

Dave
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Windows 11 & Android 13
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Paul Backhurst Member Posts: 17

November 2022

https://community.logos.com/discussion/comment/1237590#Comment_1237590

Hi Dave,

That as it may be, but I only see the below, with a spinning beach ball of death:

Here is the system log file I obtain after Force Quit:

3343.Logos_2022-11-24-192733_MacBook-Air.hang.zip

Plus, Force Quite shows it hanging and unresponsive:

1541.logos10-Backhurst25nov2022-2.pdf

MacBook Air 13.6 inch • M2 (2022) • 8GB Memory • MacOS Ventura 13.01 • 245.11 GB SSD
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Dave Hooton MVP Posts: 35,677

November 2022

https://community.logos.com/discussion/comment/1237630#Comment_1237630

Plus, Force Quite shows it hanging and unresponsive:

You should contact Customer Support as they would be better able to diagnose this.

Dave
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Windows 11 & Android 13
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