What happened to the Payment Plans?

Recently I had to return my copy of Verbum 10 Gold and cancel my payment plan for personal reasons. My financial situation has improved, and I can afford it again, but when I place Verbum 10 Gold in my cart there is no payment plan option, just paying in full. I checked several other products, and they also offer no payment plan option either.

Am I doing something wrong, or is this a system glitch? I'm using Microsoft Edge, but I also tried it in Chrome, but got the same result.

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Graham Criddle

I checked several other products, and they also offer no payment plan option either.

Strange - I am seeing one

But they don't appear for lower-priced items - I don't know what the cutoff is for when they become an option.

David Wanat

Recently I had to return my copy of Verbum 10 Gold and cancel my payment plan for personal reasons. My financial situation has improved, and I can afford it again, but when I place Verbum 10 Gold in my cart there is no payment plan option, just paying in full. I checked several other products, and they also offer no payment plan option either.

Am I doing something wrong, or is this a system glitch? I'm using Microsoft Edge, but I also tried it in Chrome, but got the same result.

Just a guess here. But, is it possible that cancelling a payment plan means that you’re on some kind of probation for now? Perhaps you need to contact customer service?

HJ. van der Wal

Shalom Jeffrey!

I am also not offered any payment plan option:

Could it be that the payment processor outage is still not completely resolved? - https://status.faithlife.com/incidents/gmtg8mz8jt7w

David Wanat

https://community.logos.com/discussion/comment/1234060#Comment_1234060

Shalom Jeffrey!

I am also not offered any payment plan option:

Could it be that the payment processor outage is still not completely resolved? - https://status.faithlife.com/incidents/gmtg8mz8jt7w

Ah, I missed that alert. That sounds more probable than my theory.

Jeffrey Graham

https://community.logos.com/discussion/comment/1234160#Comment_1234160

Since it looks like some accounts are able to get payment plans and others aren't I suspect HJ is correct. So what I did was to create a new account (this one) - same personal profile info, same credit card, different email address - and buy it on that account then delete my old account. It went thru on this new account. I have Verbum Gold on the payment plan and I'm happy, so all's well that ends well I guess.

Bryan Nicholson

https://community.logos.com/discussion/comment/1234199#Comment_1234199

I had them downgrade when I was laid off 4 years ago, so from platinum which I always had to bronze, which in effect, meant It was paid in full at that point. At the time I got laid off from a job where I made about 35% of what I do now. Most of my time was spent volunteering in ministry (which pays well spiritually, but turns out logos doesn‘T accept that form of payment 😂). I prefer payment plans because it reminds me I have it and motivates me to build consistent habits. I contemplated creating a new profile but, unfortunately, that’s not a viable option. I’ve been a member for over 8 years, I have a huge library and dynamic pricing that amounts to well under half the normal price as a result. Plus countless notes, work etc etc in current profile.

I reached out to support via email To see if they’ll unlock the option. If not 🤷🏼‍♂️, I have the Logos 7 platinum library, logos 8 bronze. I’ll just pass on the upgrade to 10. I would imagine grace land forgiveness should be a thing, since this is a Christian company focused on helping people go deeper, we’ll see. If anyone else has been in a similar situation to mine and they unlocked the payment plans again, I’d be curious to hear. Realistically, when I upgraded to platinum and their sales called me several times a week to up sell me and didn’t stop calling until they succeeded - at the time it was a stretch financially and questionable morally from their perspective in regards to pressured sales… Now the cost is inconsequential and I’m choosing to buy it without being coerced, and a payment plan isn’t available - it def doesn’t give me the warm fuzzies. I completed several payment plans successfully, technically, with the downgrade, the one years ago was completed also.

scooter

https://community.logos.com/discussion/comment/1242018#Comment_1242018

I have $119. of books in my cart. I am being offered payment plan options. I have not used such in ~ a decade.

SineNomine

https://community.logos.com/discussion/comment/1242018#Comment_1242018

I reached out to support via email To see if they’ll unlock the option.

Sales is what I would reach out to in your position.