No download option for non-downloaded books in library

I have several books in my library that aren't downloaded. Occasionally I want to access one, but the desktop app has no option for me to download it. How can I download them?

As you can see in the pic below, I can only pull it up on the web browser.

For reference I'm running Logos 10 (10.1.0.0056) on MacBook Pro M1.

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Dave Hooton

I have several books in my library that aren't downloaded. Occasionally I want to access one, but the desktop app has no option for me to download it. How can I download them?

Right click the resource, or a selection of resources in Library and select Download.

Mason Miller

https://community.logos.com/discussion/comment/1243201#Comment_1243201

I have several books in my library that aren't downloaded. Occasionally I want to access one, but the desktop app has no option for me to download it. How can I download them?

Right click the resource, or a selection of resources in Library and select Download.

Here is what the right click shows me.

Kiyah

Do you have 'Use Internet' turned off in settings? If so, turn it back on and restart.

Mason Miller

https://community.logos.com/discussion/comment/1243206#Comment_1243206

Do you have 'Use Internet' turned off in settings? If so, turn it back on and restart.

Use Internet is on. I've never turned that off.

Also, I've gone back to check. It won't let me download books at all from my library. But new books WILL download automatically.

abondservant

https://community.logos.com/discussion/comment/1243210#Comment_1243210

could it be part of something you no longer have a license for? something returned? or laggy payments? or that was only temporarily yours through a subscription?

Mason Miller

https://community.logos.com/discussion/comment/1243212#Comment_1243212

could it be part of something you no longer have a license for? something returned? or laggy payments? or that was only temporarily yours through a subscription?

Nope. It is every un-downloaded book. The one I showed in the picture I've owned for quite some time.

Dave Hooton

https://community.logos.com/discussion/comment/1243218#Comment_1243218

Nope. It is every un-downloaded book. The one I showed in the picture I've owned for quite some time.

Show a screenshot of the right-click menu for a downloaded book.

Kiyah

You're running 10.1. They just released v22.0.23 (under the new version numbering). Perhaps updating to the latest version of Logos will fix the issue.

Rick

https://community.logos.com/discussion/comment/1243218#Comment_1243218

Nope. It is every un-downloaded book. The one I showed in the picture I've owned for quite some time.

If you turn on the information pane, do you see any options to download?

Mason Miller

https://community.logos.com/discussion/comment/1243222#Comment_1243222

Nope. It is every un-downloaded book. The one I showed in the picture I've owned for quite some time.

If you turn on the information pane, do you see any options to download?

The information pane shows no option to download.

Also, I am now on v.22. Still nothing.

Mason Miller

https://community.logos.com/discussion/comment/1243220#Comment_1243220

Nope. It is every un-downloaded book. The one I showed in the picture I've owned for quite some time.

Show a screenshot of the right-click menu for a downloaded book.

Here is a right click of a downloaded book

JT (alabama24)

https://community.logos.com/discussion/comment/1243307#Comment_1243307

Did you add any of these books to your "print" library?

Mason Miller

https://community.logos.com/discussion/comment/1243313#Comment_1243313

No. I haven't done much with the new print library yet.

abondservant

https://community.logos.com/discussion/comment/1243315#Comment_1243315

No. I haven't done much with the new print library yet.

Are you logged in with your account, instead of logged in through your wife's, or some other family members?

Mason Miller

https://community.logos.com/discussion/comment/1243322#Comment_1243322

No. I haven't done much with the new print library yet.

Are you logged in with your account, instead of logged in through your wife's, or some other family members?

Yep. Its me. Which reminds me that I need to update my profile pic. We've added 4 more kids since!

abondservant

https://community.logos.com/discussion/comment/1243324#Comment_1243324

Congrats on the family growth

What about software version?

22.0.23

Mason Miller

https://community.logos.com/discussion/comment/1243327#Comment_1243327

Congrats on the family growth

What about software version?

22.0.23

All up to date at 22.0.23

abondservant

https://community.logos.com/discussion/comment/1243330#Comment_1243330

Congrats on the family growth

What about software version?

22.0.23

All up to date at 22.0.23

You shouldn't have to use it, but, have you tried the web app to read the book? at least until whatever is wrong here is figured out? IF you can see it on the web app, than the problem is likely with your installation, and not with your account/license.

Mason Miller

https://community.logos.com/discussion/comment/1243331#Comment_1243331

Congrats on the family growth

What about software version?

22.0.23

All up to date at 22.0.23

You shouldn't have to use it, but, have you tried the web app to read the book? at least until whatever is wrong here is figured out? IF you can see it on the web app, than the problem is likely with your installation, and not with your account/license.

Yes I can access and read everything on the web app.

You think this is a reinstall Logos issue? I'd really hate to have to do that.

Edit to add: Thanks a lot for all of your help.

abondservant

https://community.logos.com/discussion/comment/1243333#Comment_1243333

Maybe. Can you post your logs? maybe there is an error in a database somewhere?

But unless someone else has a better idea, and if the logs don't show anything (I'm an amateur at reading them) then reinstalling would be my next suggestion.

Mason Miller

https://community.logos.com/discussion/comment/1243336#Comment_1243336

RESOLVED

I re-downloaded the Logos 10 engine and installed it, replacing the one I had on my computer. Once I did that, the download button reappeared.

abondservant

https://community.logos.com/discussion/comment/1243344#Comment_1243344

fantastic!

Mason Miller

https://community.logos.com/discussion/comment/1243345#Comment_1243345

fantastic!

thanks for your help!

abondservant

https://community.logos.com/discussion/comment/1243347#Comment_1243347

fantastic!

thanks for your help!

Glad it worked

Kiyah

https://community.logos.com/discussion/comment/1243344#Comment_1243344

RESOLVED

I re-downloaded the Logos 10 engine and installed it, replacing the one I had on my computer. Once I did that, the download button reappeared.

So you didn't have to uninstall it completely, you just installed it on top of the previous installation? It basically just repaired your installation then?

Mason Miller

https://community.logos.com/discussion/comment/1243351#Comment_1243351

RESOLVED

I re-downloaded the Logos 10 engine and installed it, replacing the one I had on my computer. Once I did that, the download button reappeared.

So you didn't have to uninstall it completely, you just installed it on top of the previous installation? It basically just repaired your installation then?

I suppose so. I never uninstalled anything. Just installed the new one and when the Mac pop up came up, I told it to replace the other application under the same name.

Kiyah

https://community.logos.com/discussion/comment/1243352#Comment_1243352

I suppose so. I never uninstalled anything. Just installed the new one and when the Mac pop up came up, I told it to replace the other application under the same name.

Cool. Glad it worked and you didn't have to reinstall and reindex.

Mike Binks

https://community.logos.com/discussion/comment/1243352#Comment_1243352

I re-downloaded the Logos 10 engine and installed it, replacing the one I had on my computer. Once I did that, the download button reappeared.

Just chipping in here, Mason, to confirm you did exactly the right thing. It is almost always counter productive to mess about uninstalling Logos on a Mac. Updates and reinstalls overwrite the existing program and allow immediate access to indexes and the library.

On occasion when a re-index of a resource is the solution there is no need to interfere with the main program in any way.

I predict that now things are settled they will remain so.

Kiyah

https://community.logos.com/discussion/comment/1243363#Comment_1243363

Updates and reinstalls overwrite the existing program and allow immediate access to indexes and the library.

I wonder why updating from 10.1 to 22 didn't work for him then, if both overwrite the existing program.

Mike Binks

https://community.logos.com/discussion/comment/1243373#Comment_1243373

Updates and reinstalls overwrite the existing program and allow immediate access to indexes and the library.

I wonder why updating from 10.1 to 22 didn't work for him then, if both overwrite the existing program.

I wonder too. And while musing I wonder (without any evidence) as to whether it was to do with moving from intel based code to Arm based code.