Kindle Fire HD 10.1
Hi,
I have a brand new Kindle Fire. It is the latest version. I downloaded the Logos app from the Kindle store. The problem I am having is the app freezes when I try to go from one resource to another and try to do anything within the app. If it doesn't freeze it just doesn't respond. Sometimes I'll get a black screen if I click on a resource. Is anyone else having problems with the Kindle app? Any suggestions? Thank you.
Find more posts tagged with
Comments
Confirmed this issue on my Kindle Fire after installing 9.15.0. No issues prior to that and uninstalling and reinstalling has not resolved the issue.
It seems related to having the app open and turning off the Kindle screen and then back on again. Closing Logos and starting it again will have normal behavior until the next time the Kindle screen is turned off. My current workaround (beyond closing and starting the app) is to change the "Color scheme" in "View settings" to something other than the current setting. That seems to fix the issue until I turn the Kindle screen off with the app open.
Having the exact same problem with my 2 kindle fires and android phone.Hope this gets fixed soon.
Bruce, please send logs from each device that is having this problem.
1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”
5. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.
I have the Kindle HD10+ 64. I also am having freezing issues with the Logos mobile app. The Faithlife study bible app works a little better, but still freezes up. I'm just wondering if there has been any progress on a fix.
Thanks
I have the same issue with my Kindle Fire HD 10 Plus (11th generation).
If the screen lock activates, or if I switch from the Logos app to the Kindle tab view (square button on the bottom menu) with the intent to switch to another app and then return to Logos, some of the navigation buttons are dead. if I then use the Logos tab view (to switch to another open resource within Logos app) it won't let me select it or, if it does, the screen goes black. I uninstalled/reinstalled the app several times and then, in a chance it might work, I did a factory reset on the Kindle several times. It never fixed it. These functions used to work so it was something recently changed.
Waiting for the fix from Logos... [:(]
If the screen lock activates, or if I switch from the Logos app to the Kindle tab view (square button on the bottom menu) with the intent to switch to another app and then return to Logos, some of the navigation buttons are dead.
This should be fixed in the latest Android update to version 23 that was released today. Thank you all for your patience!
Ali Pope | Logos Desktop and Mobile Program Manager
Yes, I've had similar problems using both Logos and Verbum. It didn't used to be that way. I think it just started with 9.15.0 Build (915000130). I have submitted logs but haven't received a response.
For God and For Neighbor
JBR, please accept my apologies for the delay in replying to your logs. We will get back to you soon.
Adrienne, I am sorry to hear that you have been having these problems. Please do the following:
1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.
We can then investigate further.
Joe, Thanks for the response. I did get an email from the support team with the suggestion that I uninstall and reinstall. I had already done that based in the response to an earlier set of logs I had submitted. That approach was essentially to no avail as the symptoms recurred within a few days after the reinstall. I'm experiencing the same symptoms with both Logos and Verbum mobile apps. The problems arose after release 9.15.0 was installed. I'm hopeful that something in the logs or something that arises from further investigation at FL will result in corrective action for release 9.16.0.
For God and For Neighbor
JBR, I am sorry to hear that the problem has recurred. I am sending you an email with further advice.
Hi,
I uninstalled and reinstalled it. That seemed to have fixed it. Thank you.