Faithlife Study Bible problems

When I open the Faithlife Study Bible it slows down my application and says you do not have access to this resource. I am not sure if this is something that I can replicate or not. Does anyone have advice?

EDIT.

Here is what I do.

1. Open Logos

2. Open FSB

3. Type John 1:1-18 in search bar.

4. PC heats up, motor fan comes on, PC becomes sluggish within 15 mins.

5. Then it says, You do not have a license to view this resource.

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Comments

Mike Binks

5. Then it says, You do not have a license to view this resource.

Is Faithlife Study Bible in your library?

Do you believe you have purchased this resource?

Christian Alexander

https://community.logos.com/discussion/comment/1249362#Comment_1249362

1. Yes.

xnman

https://community.logos.com/discussion/comment/1249380#Comment_1249380

Christian,

I think you should call Logos support.

JT (alabama24)

https://community.logos.com/discussion/comment/1249382#Comment_1249382

Christian,

I think you should call Logos support.

Probably, but...

Do you have more than one account (username & password)? The screenshot you provided doesn't show us that the resource in question is "owned" by the account you are using.

MJ. Smith

https://community.logos.com/discussion/comment/1249390#Comment_1249390

There is also the possibility that it is not downloaded which would account for only part of the problem.

Christian Alexander

https://community.logos.com/discussion/comment/1249390#Comment_1249390

Do you have more than one account (username & password)? The screenshot you provided doesn't show us that the resource in question is "owned" by the account you are using.

No sir. Only one account but I did change emails a bit ago. ):: 3 months ago.

Christian Alexander

https://community.logos.com/discussion/comment/1249393#Comment_1249393

There is also the possibility that it is not downloaded which would account for only part of the problem.

How do I determine if it is not downloaded?

MJ. Smith

https://community.logos.com/discussion/comment/1249395#Comment_1249395

How do I determine if it is not downloaded?

Find it in your library.

Open the information panel.

On the left side of the panel is a box that says if it is downloaded or not.

Christian Alexander

https://community.logos.com/discussion/comment/1249404#Comment_1249404

Yes it’s downloaded

JT (alabama24)

How old is your computer? What are the specs? Logs might be helpful. See my signature line.

Christian Alexander

https://community.logos.com/discussion/comment/1249461#Comment_1249461

It is approx. 4 years old

Device name LAPTOP-MM35SCDS
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.0GHz 2.21 GHz
Installed RAM 16.0 GB (5.9 GB usable)
Device ID 96646F85-AB62-4E1B-866A-E44B9C09789F
Product ID 00325-81339-02713-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Christian Alexander

https://community.logos.com/discussion/comment/1249461#Comment_1249461

It is approx. 4 years old

Christian Alexander

https://community.logos.com/discussion/comment/1249461#Comment_1249461

It is approx. 4 years old