Huge problems with Logos 10 on the surface 7 pro+
Hi Logos Community,
since yesterday i am very disapointed: I use Logos 10 on my deskto PC and on my phone. So far so good. I also wanted to have a mobile option with full functionality, so i decided to buy a Surface 7 Pro+ (Win 11, Intel i3 11.gen, 8GB RAM)
I Installed Logos and downloaded the lib and waited for the full indexing.
But after all, when i tried it, Logos is almost not usable on this device. It is very slow, and scrolling ist more or less not working, it is heavy stuttering. So this ist very anoing, and i am quite frustrated. I tried a few things: installed new graphics driver, install all updates, changed the win 11 build. But all of that changed nothing.
I am not sure if the hardware is to weak (which i cant imagine) or if it is a Logos problem
Does anybody of you also use Logos 10+Surface 7pro+?
Is there any advice or tipp? Otherwise i have to sent it back, because it is more or less 800€ worth crap!
Thank you, and have a good day
Comments
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I have a Surface Pro 7 (64 bit / Intel Core i5 / 8 gigs RAM) and personally have no difficulties using it with Logos, although I have no idea why you would... sorry I can't help there!
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I have a Surface Pro as do my children and we all run Logos on our machines without any problems at all. In fact, I have never had a problem installing and using Logos on Surface Pro 6, 7, 7+ and 8. It is very reliable and stable. My advice would be to uninstall and try reinstalling it using one of the methods outlined at this link.
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Thank you Mark,
since the Surface is new, i'll may go with a full delete of all personal data and a fresh win install first, and than a reinstall of Logos
ill keep you updated, if this solved the issue
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Follow the instructions carefully on the link I provided. I usually use Method 2. Make sure you have a backup of your files from your PC
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ok, i will give it a try with method 2
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i decided to buy a Surface 7 Pro+ (Win 11, Intel i3 11.gen, 8GB RAM)
I have used the most current version of Logos on a Surface Pro 1, SP4, and now SP7 without the problems you are describing. However, I never did the i3, I have always bought the highest processor since I tend to use for several years before upgrading.
If it is still new and able to be exchanged, My personal recommendation is if you want a quick portable machine for Logos10, you may want to upgrade processor. RAM and SSD. SSD capacity (plus the largest MicroSD chip I can find) has been my #1 reason to upgrade.
Making Disciples! Logos Ecosystem = Logos10 on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone, Proclaim (Proclaim Remote on Fire Tablet) & FaithlifeTV via Connect subscription.
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Hi, i deleted logos completly with all data und remaining stuff and did a clean reinstall.
i followed the instructions posted obove carefully and closely (method 2). Installation went well, but the problem is still there. There are not too long loading times when opening a book or so. But scrolling is still a cruelty, half a second delay, strong stuttering. Esp. in the sermon preparation tool, which i use a lot, its really heavy.
I checked also the CPU usage while scrolling - it is about 15-20% distributed over all cores - so i think it is not hardware related RAM is 60%
[:'(]
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Well it may be the i3 chip. I would never recommend i3.
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Logos Help Center (LHC) has Recommended Hardware Specifications
Windows
- Most recent stable release of Windows 10
- Latest generation quad-core Intel Core i7 processor (or AMD equivalent)
- 16GB of RAM
- 512GB NVMe SSD
- 60GB Free space -- internal SSD
May require more space depending on the size of the library.
- 2560 x 1440 resolution display
- 1GB+ DirectX11 Compatible Video Card
- Highspeed broadband internet speed connection
Well it may be the i3 chip. I would never recommend i3.
Geekbench Browser shows 13th Generation i3 single core score of 2184, which is a bit faster than 2171 for an 11th Generation i7 (while noticeably slower than 3076 for 13th Generation i9). MultiCore 13th Generation i3 score of 7270 is a bit faster than 7135 for 9th Generation i9 (& substantially slower than 21498 for 13th Generation i9) => https://browser.geekbench.com/processor-benchmarks
The 11th Generation i3 Single Core 1508 with Multi Core 2919 is similar to the 4th Generation i7 (released in 2013).
Keep Smiling [:)]
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Hi all,
i may solved the issue: in the default programm settings, hardware acceleration was off.
By turning it on, the scrolling issue is almost gone. Still in complex situations it is still there a little bit. But now i can work with it.
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Since i cant edit my post:
i also noticed the GPU is used now. While scrolling it is between 15-30%, same for CPU.
Before, there was no GPU usage at all.
I am working on a sermon the last 3h hours (a lot of open tabs) on the surface device, runs mostly smooth and well now!
Thank God
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To complete this topic, (may some one else facing the same) i also found that the intel driver failure also play a role
Unfortunately my win is keeping installing the old driver via automatic update, so i needed to manually shut down the driver installation of the win update systems (instructions can be found by google) So with the newest intel driver, installed manual --> its fine. Otherwise Logos freezes with the old driver.
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So with the newest intel driver, installed manual --> its fine
Waiting for a customized update from the manufacturer is notoriously unreliable whilst the manual Intel update will rectify matters and keep any customization.
Dave
===Windows 11 & Android 13
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Well it may be the i3 chip. I would never recommend i3.
This raised my eyebrows, too. Been an AMD convert for awhile now, so I may be out of touch, but i3 seems like ancient architecture. I can't recall the last time I heard anyone mention it. Even i5 seems a bit behind the curve. GL
ASUS ProArt x570s Creator, AMD R9 5950x, HyperX 64gb 3600 RAM, ASUS Strix RTX 2080 ti
"The Unbelievable Work...believe it or not." Little children...Biblical prophecy is not Christianity's friend.
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Even i5 seems a bit behind the curve.
i5 has continued to grow and my gaming laptop i5 is ample evidence of its abilities, even in lower thermal heat varieties more suitable to commercial laptops.
i3 is still perceived as a budget choice.
Dave
===Windows 11 & Android 13
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I am on the surface pro 7+ I7 16gb ram. The issues I have all center around touch screen actions. Mostly, Logos just hangs for a god minute when selecting from a drop down. So I jsut snapped on the KB.
Logos does have a draw on screen feature which is fun.
Dave
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