PROBLEM: Best Commentary Sale
Comments
On behalf of the Logos team, we're sorry for the inconvenience! Our team is looking into why this has occurred and finding a fix. We have also double-checked to ensure the proper sales price was accounted for all products.
We appreciate your patience and hope you're able to find some great commentaries for your libraries!
On behalf of the Logos team, we're sorry for the inconvenience! Our team is looking into why this has occurred and finding a fix. We have also double-checked to ensure the proper sales price was accounted for all products.
We appreciate your patience and hope you're able to find some great commentaries for your libraries!
Thanks for fixing the discount on this resource.
On behalf of the Logos team, we're sorry for the inconvenience! Our team is looking into why this has occurred and finding a fix. We have also double-checked to ensure the proper sales price was accounted for all products.
We appreciate your patience and hope you're able to find some great commentaries for your libraries!
Thank you very much for responding to this thread. But besides the correct sale prices our concern is the layout and customization of the prices and personal article status (owned and configured currency application) - as well as a feature request for listing all bible books on one page.
Example of this problem:
Mine shows I own the Featured commentaries
I looked at Genesis, Exodus, and Luke and in every case it showed I did not own them and I do. So in my case I can't see what I don't own to buy any.
The overall sale page behaves fine - it is ALL the biblical book sale pages that are playing up.
Blessings
Kevin
Eight days ago you complained about this and still nothing is fixed so I guess I will sit this sale out and I absolutely love commentaries.
I appreciate the functionality on the sale page is less than ideal. However, this is where it really pays to have resources that you wish to buy in your wishlist(s).
I appreciate the functionality on the sale page is less than ideal. However, this is where it really pays to have resources that you wish to buy in your wishlist(s).
Yes. I purchased the small number of commentaries that were in my wishlists too. So Faithlife sold a couple books that I was going to buy anyway.
The inconvenience for me is that it wasn't practical to also consider the 500 or so other commentaries for purchase. In a normal year, I'd buy a few dozen.
Multiply that impact across tens of thousands of customers.
I'd say it goes beyond "less than ideal".
I appreciate the functionality on the sale page is less than ideal. However, this is where it really pays to have resources that you wish to buy in your wishlist(s).
Yes. I purchased the small number of commentaries that were in my wishlists too. So Faithlife sold a couple books that I was going to buy anyway.
The inconvenience for me is that it wasn't practical to also consider the 500 or so other commentaries for purchase. In a normal year, I'd buy a few dozen.
Multiply that impact across tens of thousands of customers.
I'd say it goes beyond "less than ideal".
I was trying to be positive. 😃 I agree the previous Best Commentaries sale page was better. Even despite my wishlists I did scroll through each book of the Bible on the sale page to see if there's anything else I might have missed.
Good morning all! I wanted to give an update from the Logos team that we are trouble-shooting this error on the logos.com/best-commentaries page and looking for a solution that will allow you to see your owned commentaries on all the books of the Bible. It has caused us a little more difficulty than we would have anticipated, but prioritizing finding a solution.
... we are trouble-shooting this error on the logos.com/best-commentaries page and looking for a solution that will allow you to see your owned commentaries on all the books of the Bible. It has caused us a little more difficulty than we would have anticipated, but prioritizing finding a solution.
Thank you, Cheyenne. As loyal Logosians, we're imagining the problem. My guess, unlikely, is the page is re-used per Bible-book-owned query.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
But not in time to use the EXTRASAVINGS.[:(]Good morning all! I wanted to give an update from the Logos team that we are trouble-shooting this error on the logos.com/best-commentaries page and looking for a solution that will allow you to see your owned commentaries on all the books of the Bible. It has caused us a little more difficulty than we would have anticipated, but prioritizing finding a solution.
But not in time to use the EXTRASAVINGS.Good morning all! I wanted to give an update from the Logos team that we are trouble-shooting this error on the logos.com/best-commentaries page and looking for a solution that will allow you to see your owned commentaries on all the books of the Bible. It has caused us a little more difficulty than we would have anticipated, but prioritizing finding a solution.
You could’ve invested some time perusing and still would’ve been able to use the coupon, which wasn’t much anyway.
It was more of a hint that they should extend the EXTRASAVINGS or add some other goodie for the annoyance. [:@]
Make sure you are logged into your account,
Great advice. I am logged in.
I'm logged in and have the same problem
I am also logged in and have the same problem.
Also I would like to add a request:
Please program it to behave like the old best-commentaries view, where all bible books loaded at once.
It is a lot of work to select every bible book individually.
Thank you very much Logos crew!
Also please note, that the status check works for me on the initial "Featured Commentaries".
And another problem is that I have configured Euro as my primary currency but on the individual bible book views the prices are shown in USD.
I'll also add that the featured page show that I own all of them, but when I go to Genesis it says I have none of them when I actually do...
and would also agree with the above comment that loading all the books on one page would be better suited than having to use the drop down menu to go through all 66 books.
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Yes, my featured page works correctly too. But once I go to Genesis etc, it says I have none when I actually do.
This is all very common in the first few hours of a Logos Sale (I don't live in US time zone), but in this case the problem has persisted. Perhaps because the sale started over the weekend?
Could we please get this fixed?
For the curious:
https://www.logos.com/best-commentaries
I guess it's touch and go for each customer. For me. logged in, the featured page works (shows owned/not, but select a book, nothing is owned.
This resource feels like the correct discount hasn't been applied. It appears on the main sale page, but interestingly lacks the sale banner on the specific product page, which seems to further suggest the discount hasn't been applied.
https://www.logos.com/product/162601/ruth