another day, another problem with Logos - blank sermon slides

I'm generally a positive person but it is literally almost daily that there's another thing with Logos. Where is the quality control?????

Today, all slides are blank. I just opened Logos, went to these sermons. Some sermons, they are all blank. Some sermons, 1/2 are blank. One sermon, only 1 blank slide.

Find more posts tagged with

Desktop App

Comments

Jacob Carpenter (Faithlife)

Wow, Tim; sorry about that! And I'm especially sorry to hear that the application is routinely giving you issues!

I just checked in some test sermons I have here, and I'm not seeing the same behavior. Can I get some details about the Application version and platform (it looks like mac os, from the screenshot)? Would you be able to share log files here?

https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files

Tim Murray

https://community.logos.com/discussion/comment/1275150#Comment_1275150

8712.LogosLogs.timothymurray.20231019-055538.zip

Jacob, I enabled logging, opened Logos, went to the sermon, all slides are blank, closed Logos, saved Log file.

Jacob Carpenter (Faithlife)

https://community.logos.com/discussion/comment/1275252#Comment_1275252

Thank you, Tim; we're investigating!

Jacob Carpenter (Faithlife)

https://community.logos.com/discussion/comment/1275252#Comment_1275252

Thanks, Tim; that logging was really helpful. We tracked down the issue and implemented a fix which should go out with `31.0 Beta 1`.

In the meantime: if, after opening the sermon, you wait for slides to complete loading in the Edit view before switching to Slides view, they should be viewable. Sorry for the inconvenience!

Tim Murray

https://community.logos.com/discussion/comment/1276635#Comment_1276635

Thanks. I don't get Beta versions. When will it go out in full release?

Jacob Carpenter (Faithlife)

https://community.logos.com/discussion/comment/1276662#Comment_1276662

Typically they run for a six week cycle, but I don't have a specific date to offer for general availability for that release.

Here's a page with a lot more details about Beta process (along with some historical release date information for comparison) from the wiki: https://wiki.logos.com/The_Logos_Beta_Program

Jacob Carpenter (Faithlife)

https://community.logos.com/discussion/comment/1276694#Comment_1276694

After some further internal discussion, we're moving this to the `30.0` release cycle (already currently in beta). Still no date to commit to, but it'll be sooner than it would've been before. 😅

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/1276725#Comment_1276725

After some further internal discussion, we're moving this to the `30.0` release cycle (already currently in beta).

Six week estimate for stable `30.0` release is Tue 5 Dec 2023 (from user Beta testing experience).

Keep Smiling [:)]

robert@ccsanangelo.org

Sermons I'm working on keep going blank as I type. Here in January of 25 lol

Savanna Lineberger

Hi @robert@ccsanangelo.org sorry to hear that you are running into a similar issue. Could you tell us a little more about how you're encountering this issue? Does this occur on any sermon you're working in?
Logs would also help us get to the bottom of this issue, instructions on how to gather those can be found here if needed: How to Enable and Submit Log Files