On Win 11, I can't recreate your problem. By the results tree are you referring to the optional facet sidebar on the left? When I open Factbook from the toolbar, for me it opens to last page shown not a blank page. What level of features do you have for your 29.1.22 (it is also shown in the About Logos page)?
Factbook Not Working (It's just blank)
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On Win 11, I can't recreate your problem. By the results tree are you referring to the optional facet sidebar on the left? When I open Factbook from the toolbar, for me it opens to last page shown not a blank page. What level of features do you have for your 29.1.22 (it is also shown in the About Logos page)?
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
I am having the same issue on Win 10.
Edit: When I restarted Logos it will open but it takes 3 or so minutes to populate.
Device name LAPTOP-MM35SCDS
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.4 GB usable)
Device ID 96646F85-AB62-4E1B-866A-E44B9C09789F
Product ID 00325-81339-02713-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
I have Logos 10 and version 29.1.22. When I type something into the Factbook search box, autocomplete helps me find all the topics containing the letters I typed, but when I click on any one of them, the whole Window remains blank and empty There's not results tree displayed. How can I fix this?
Hi Bradley,
Thanks again for the report. Could you please upload your log files and attach that on a reply using the paperclip icon? It be helpful to know know which page you are attempting to access and whether the issue occurs on all pages or only specific ones.
Here you go.
Hi Bradley,
Another member posted that doing a reboot of Logos and their PC ended up resolving the issue. Do you mind giving that a try?