Factbook Not Working (It's just blank)
I have Logos 10 and version 29.1.22. When I type something into the Factbook search box, autocomplete helps me find all the topics containing the letters I typed, but when I click on any one of them, the whole Window remains blank and empty There's not results tree displayed. How can I fix this?
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On Win 11, I can't recreate your problem. By the results tree are you referring to the optional facet sidebar on the left? When I open Factbook from the toolbar, for me it opens to last page shown not a blank page. What level of features do you have for your 29.1.22 (it is also shown in the About Logos page)?
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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I am having the same issue on Win 10.
Edit: When I restarted Logos it will open but it takes 3 or so minutes to populate.
Device name LAPTOP-MM35SCDS
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.4 GB usable)
Device ID 96646F85-AB62-4E1B-866A-E44B9C09789F
Product ID 00325-81339-02713-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display0 -
I have Logos 10 and version 29.1.22. When I type something into the Factbook search box, autocomplete helps me find all the topics containing the letters I typed, but when I click on any one of them, the whole Window remains blank and empty There's not results tree displayed. How can I fix this?
Hi Bradley,
Thanks again for the report. Could you please upload your log files and attach that on a reply using the paperclip icon? It be helpful to know know which page you are attempting to access and whether the issue occurs on all pages or only specific ones.
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Here you go. Thank you!
Brad0 -
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Did it upload this time?
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The log files don't appear to be attached. Please make sure to select the paper clip icon and then choose the compressed file from your local machine.
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Here you go.
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We'll take a look at the logs, thank you.
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Hi Bradley,
Another member posted that doing a reboot of Logos and their PC ended up resolving the issue. Do you mind giving that a try?
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Hi Bradley. I will add the steps I used.
Open task manager
Force close Logos. It was using 75.5% CPU
Close Web Browser
Restart PC.
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Since the update, everything seems to be working. Thanks for your time and attention!
Brad Erickson
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Whoops! I spoke to soon! It's working on one computer but not the other. I'll follow through with the diagnostic steps you gave me.
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