BUG: Crash to Desktop when Linking Text to Resource

Matthew FedelUser: "Matthew Fedel"
Matthew Fedel
✭
Updated by Jason Stone (Logos)

Hello all,

First bug report, please bare with me as I try best to explain. If these is a way to copy a crash report file or something to share, please let me know. Happy to share anything further I can.

Crash occurred when attempting to modify a note created on iOS while on the Desktop App. I had pasted a section of text from a resource into my note, and wanted to create a link for some text in that note to the original resource for easy reference. I copied location in that resource as a URL, highlighted some text (in my scenario "IVP Bible Background Commentary"), and pasted the URL into the link field in my note and the application crashed straight to desktop.

Steps to recreate:
1) Create a note with text on iOS Logos App
2) On Desktop Logos App, open note created on mobile device and a resource
3) In resource, navigate to text/location desired, open panel menu, and "copy location" as URL
4) In note, highlight desired text, clicking link
5) Paste URL from resource into Link box, click save
6) Desktop Application freezes and crashes.

Find more posts tagged with

Desktop App

Comments

Sort by:
1 - 2 of 21
    Dave HootonUser: "Dave Hooton"
    Dave Hooton

    Steps to recreate:
    1) Create a note with text on iOS Logos App
    2) On Desktop Logos App, open note created on mobile device and a resource

    It would be helpful to know if the crash occurs with a note created on Desktop app.

    Also, how the note was created and from what resource.

    I don't have IOS, but I had no problems with a note created on Android.

    Dave
    ===

    Windows 11 & Android 13

    Graham CriddleUser: "Graham Criddle"
    Graham Criddle

    Hi Matthew - and welcome to the forums

    I've just tried the steps you outlined (iPad and MacBook) and it all worked fine and Logos did not crash.

    As Dave mentions it would be good to know if you see the same problem with a note created on desktop.

    And are you running on Windows or Mac?

    Which version of Logos do you have on the desktop?

    Graham

    Matthew FedelUser: "Matthew Fedel"
    Matthew Fedel
    ✭
    OP

    Hi all,

    I made the note on an iPad Air 2 (Logos 29.0.2 (0030) )

    Desktop is Windows 10 running Logos Bible Study 30.1.38

    Graham CriddleUser: "Graham Criddle"
    Graham Criddle

    Thanks Matthew

    And do you see a crash if you create a note on your desktop and try to add a link to that?

    Matthew FedelUser: "Matthew Fedel"
    Matthew Fedel
    ✭
    OP

    Apologies for the slow reply, I've been away from my desktop for the most of today.

    I created a document on the desktop (C:\Users\Test\Desktop\text.docx). When I go to my note, highlight text, and post that object URL into the box and click save, the note does not crash, but also no link is created. The text remains the same.

    Graham CriddleUser: "Graham Criddle"
    Graham Criddle

    I created a document on the desktop (C:\Users\Test\Desktop\text.docx).

    Sorry - what happens if you try linking to the same place in the same resource as desktop as you did on mobile?

    In that scenario, does Logos crash when trying to effect the link?

    Matthew FedelUser: "Matthew Fedel"
    Matthew Fedel
    ✭
    OP
    Yes, the crash is occurring on the desktop app. The note was created on mobile and later on desktop I tried linking to the resource and desktop crash occurs.
Quick Links