Web App Notes not working within PC version of Logos 10
They still appear fine in the web app but within Windows 11 Logos 10 seems to load the first 7 or so but will not allow me to be open any or scroll down through them
This is a decent i9 PC with plenty of RAM , SSD etc on a 1200mb connection
My notes dont appear correctly in https://documents.logos.com/ either but again fine on the web app?
Comments
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Some screenshots would allow us to understand the problem (pasting does not work):
- notes in web app
- their appearance in desktop Notes tool
- their appearance in documents.logos.com
Does the desktop allow you to filter notes using the sidebar e.g. by Highlight, by Notes, by resource?
Dave
===Windows 11 & Android 13
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The Web version is fully functional allowing, selection by type, book etc
The notes section of Logos 10 is frozen at per the picture. I cannot even scroll or filter (date created or modified) from the dropdown
Thanks Dave
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The notes section of Logos 10 is frozen at per the picture.
If you are running v10 then you need to update to the latest version i.e. v30.1
Dave
===Windows 11 & Android 13
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This is 10.1 Dec 2023 Dave
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This is 10.1 Dec 2023 Dave
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This is 10.1 Dec 2023 Dave
I'm afraid that is confusing. If it is Dec 2023, it is version 30.1 (30.1.38). You can confirm from the App Help menu (ALT+P) > About Logos, top left.
Dave
===Windows 11 & Android 13
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es its a tad confusing as the splash screen shows 30.1 Dec 2023 whilst Logos loads, then under help about shows both 30.1 & 30.1.38 as the above picture shows0 -
I suggest you quit Logos and rename the NotesToolManager folder at %localappdata%\Logos\Documents\random-number.
The folder will be recreated when you restart Logos (and the original can be restored in an emergency).
Dave
===Windows 11 & Android 13
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Hi Dave
Ive found the folder, renamed to Temp and restarted
This forced a resync, but unfortunately the problem still exists
The entire notes section is frozen. Even the Add note button drops down does not respond to being selected
Fortunately I know all the notes are still OK from within the web version, but they are a critical function needed for me to use Logos 10 on PC rather than the web
Thanks for your help btw
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Please contact Customer Service as they should be more useful diagnosing this issue, but use Logos 30.1 as the version.
Dave
===Windows 11 & Android 13
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That was the first thing I did via a phone call
They told me to post of this forum!
I'll call them back
Thanks again Dave
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That was the first thing I did via a phone call
They told me to post of this forum!
Try to Chat with one. The idea is that they can get onto your computer to diagnose it.
Dave
===Windows 11 & Android 13
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