Some screenshots would allow us to understand the problem (pasting does not work):
Does the desktop allow you to filter notes using the sidebar e.g. by Highlight, by Notes, by resource?
The Web version is fully functional allowing, selection by type, book etc
The notes section of Logos 10 is frozen at per the picture. I cannot even scroll or filter (date created or modified) from the dropdown
Thanks Dave
The notes section of Logos 10 is frozen at per the picture.
If you are running v10 then you need to update to the latest version i.e. v30.1
This is 10.1 Dec 2023 Dave
I'm afraid that is confusing. If it is Dec 2023, it is version 30.1 (30.1.38). You can confirm from the App Help menu (ALT+P) > About Logos, top left.
es its a tad confusing as the splash screen shows 30.1 Dec 2023 whilst Logos loads, then under help about shows both 30.1 & 30.1.38 as the above picture shows
I suggest you quit Logos and rename the NotesToolManager folder at %localappdata%\Logos\Documents\random-number.
The folder will be recreated when you restart Logos (and the original can be restored in an emergency).
Hi Dave
Ive found the folder, renamed to Temp and restarted
This forced a resync, but unfortunately the problem still exists
The entire notes section is frozen. Even the Add note button drops down does not respond to being selected
Fortunately I know all the notes are still OK from within the web version, but they are a critical function needed for me to use Logos 10 on PC rather than the web
Thanks for your help btw
Please contact Customer Service as they should be more useful diagnosing this issue, but use Logos 30.1 as the version.
That was the first thing I did via a phone call
They told me to post of this forum!
I'll call them back
Thanks again Dave
That was the first thing I did via a phone call They told me to post of this forum!
Try to Chat with one. The idea is that they can get onto your computer to diagnose it.
