Digital Signage App stops playing on Firestick
We are using the Digital Signage app on a few Firesticks. One of our Firesticks has recently started going back to the main screen every now and then. How can we troubleshoot this issue?
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We have gotten a few reports recently. I couldn’t reproduce the issue on my fire stick but I noticed mine was still on. 6.x.x version for Fire Os while the customer report was on fire os 7.x.x
can you check your Fire OS version in the settings?
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Double check a few settings:
Fire Stick:
Preferences>Data Usage Monitoring>Still Watching: Set to Off
Display & Sounds>Screensaver>Start Time: Set to Never
Television/Dispaly:
Your TV may have similar settings, possible under Eco settings, timers, etc.
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Jordan we are having the same issue is there a solve for this?
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We, too, cannot display our digital signage from Proclaim to a brand-new Amazon Firestick because it times out. We checked all the recommended settings with no luck. Anyone have additional ideas?
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I believe someone did find a solution for this on newer Fire Sticks; let me try to find that and I’ll post back here.
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Thanks, I hope you can find it!
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Ok I found it:
[quote]
We actually figured out our issue. After a resent firestick update, a new “still watching” setting was turned on. After 4 hours it would display a message and return to the Home Screen. You can find it under settings>preferences>data monitoring.
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