Logos.com website crashing on Safari

John

accessing the logos.com website in Safari on iPad or iPhone crashes with the message:

”A problem repeatedly occurred on "https://www.logos.com/".

The problem occurred Trying to access both the mobile or the desktop webpage.

last night, I was able to view the website in Firefox without errors.

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Comments

Paul M

Same here

Celeste Fiorillo

https://community.logos.com/discussion/comment/1321939#Comment_1321939

Are you still having issues? We're not able to reproduce this internally.
If you are, can you post a screenshot of the error?
And let us know what model iphone/ipad you're using as well as the iOs version?
Thank you!

John

https://community.logos.com/discussion/comment/1321948#Comment_1321948

Are you still having issues? We're not able to reproduce this internally.
If you are, can you post a screenshot of the error?
And let us know what model iphone/ipad you're using as well as the iOs version?
Thank you!

it appears to be working OK now on iPhone 15 Pro Max with the latest updates.

I will not be able to check again on the iPad until later tonight.

John

https://community.logos.com/discussion/comment/1321948#Comment_1321948

Are you still having issues? We're not able to reproduce this internally.
If you are, can you post a screenshot of the error?
And let us know what model iphone/ipad you're using as well as the iOs version?
Thank you!

Still crashing on iPad mini.

entering Logos.com in the address bar shows the website partially loading and then crashing several times. Then ending with this message …

Antony Brennan

https://community.logos.com/discussion/comment/1322190#Comment_1322190

accessing the logos.com website in Safari on iPad or iPhone crashes with the message:

”A problem repeatedly occurred on "https://www.logos.com/".

I have had this happen to me before, Sometimes the cookies for a web site stored on your computer get corrupted. You can safely delete them and when you log back in they are replaced by the web site.

To do this you go into settings and find the Safari settings. You are on IOS 18 so there is an APPS button in the setting page which opens the list of apps in which you will find Safari.

Tap on Safari in the settings and then tap on Advanced and then tap on Website data.

What you will see there is a list of the cookies various website have stored in your browser. There might be two for Logos.

Slide the entry to the left and you will see a red delete button. Tap on the button and its will delete the individual cookie. Do that for any that say Logos.

Then open Safari again and go back to Logos.com. You will have to log in again. If it is a corrupt cookie it should place a new one on your computer and let you log in.

This has worked for a couple of forum members in the past few days who reported similar issues.

I have an iPad mini and it is letting me log in to Logos.com which is why I expect it to be an issue with the cookies in your browser.

John

https://community.logos.com/discussion/comment/1322191#Comment_1322191

accessing the logos.com website in Safari on iPad or iPhone crashes with the message:

”A problem repeatedly occurred on "https://www.logos.com/".

I have had this happen to me before, Sometimes the cookies for a web site stored on your computer get corrupted. You can safely delete them and when you log back in they are replaced by the web site.

To do this you go into settings and find the Safari settings. You are on IOS 18 so there is an APPS button in the setting page which opens the list of apps in which you will find Safari.

Tap on Safari in the settings and then tap on Advanced and then tap on Website data.

What you will see there is a list of the cookies various website have stored in your browser. There might be two for Logos.

Slide the entry to the left and you will see a red delete button. Tap on the button and its will delete the individual cookie. Do that for any that say Logos.

Then open Safari again and go back to Logos.com. You will have to log in again. If it is a corrupt cookie it should place a new one on your computer and let you log in.

This has worked for a couple of forum members in the past few days who reported similar issues.

I have an iPad mini and it is letting me log in to Logos.com which is why I expect it to be an issue with the cookies in your browser.

tried clearing all website data. It did log me out of the forum. But did not fix the problem On the main webpage.

this problem did not exist until they had the new launch a couple days ago.

Antony Brennan

https://community.logos.com/discussion/comment/1322192#Comment_1322192

That's no good

John

https://community.logos.com/discussion/comment/1322194#Comment_1322194

Another crash, this time a different link

Antony Brennan

https://community.logos.com/discussion/comment/1322201#Comment_1322201

Are you typing logos.com into the browser? That link seems to be for a different marketing page.

John

https://community.logos.com/discussion/comment/1322206#Comment_1322206

Are you typing logos.com into the browser? That link seems to be for a different marketing page.

The last picture happened after I tapped on a link.

Lynden O. Williams

https://community.logos.com/discussion/comment/1322237#Comment_1322237

I am on 9th Generation ipad public beta 18.1. Safari is working fine for me.

Mike W

https://community.logos.com/discussion/comment/1321948#Comment_1321948

I’m having the same issue on both a brand new iPad mini and a MacBook Air. I have to use a direct link to access the forums.

Celeste Fiorillo

https://community.logos.com/discussion/comment/1322321#Comment_1322321

Sorry for the issues, thanks for reporting. If you can give us a bit more info, it'll help us troubleshoot.

Is the issue only happening on the homepage?
Homepage www.logos.com

Do these pages work for you?

You may not know if you can't get the site to load, but are you logged into the website or no?

John

https://community.logos.com/discussion/comment/1322386#Comment_1322386

Is the issue only happening on the homepage?
Homepage www.logos.com

Only the two URL's already reported. The homepage, and the page that loads when clicking "The New Logos" ad at the bottom of the forum page. Already posted a picture of the resulting URL. This is the link:

https://serve.faithlifeads.com/www/delivery/cl.php?bannerid=8471&zoneid=31&sig=78bba77f05d93dcfadee78f466f1943a3b5f26e044b9c283766dd79acea51be3&dest=https%3A%2F%2Flogos.com%3Futm_campaign%3Dlogossubxlaunch-phase1%26utm_source%3Dfaithlifeadnetwork%26utm_medium%3Dadvertising_internal%26utm_content%3D%28728%29x%2890%29%2Bzone-%28revive%29%2Blogossubxlaunch-phase1-easier

Do these pages work for you?

www.logos.com/whats-new

www.logos.com/search

https://www.logos.com/product/1587/english-standard-version

They all load ok.

You may not know if you can't get the site to load, but are you logged into the website or no?

Problem occurs logged in or out.

DAL

It happened to me, just clear your history and it’ll go back to normal. You will have to re enter your username and password, though.

DAL

John

https://community.logos.com/discussion/comment/1322436#Comment_1322436

It happened to me, just clear your history and it’ll go back to normal. You will have to re enter your username and password, though.

DAL

Tried that. Didn't work.

Celeste Fiorillo

https://community.logos.com/discussion/comment/1322502#Comment_1322502

John, we are investigating this, but it's not an easy fix and none of us internally can reproduce the issue.

You may have to skip the homepage for right now, or use another browser. We have some changes and improvements planned to the homepage in the coming weeks which may or may not resolve the issue for you.

I didn't want to leave you hanging but I don't have a resolution for you just yet.

Sorry for the trouble!

The homepage is sharing information about the following pages right now, if you're worried about missing out on anything:
https://www.logos.com/monthly-sale

https://www.logos.com/pastor-appreciation-month

https://www.logos.com/learn-logos

https://www.logos.com/whats-new

John

https://community.logos.com/discussion/comment/1322640#Comment_1322640

we are investigating this, but it's not an easy fix and none of us internally can reproduce the issue

Its not an important issue for me now that I have seen the website on another device; and it seems to only affect a few others. But thanks for following up on this.

Antony Brennan

https://community.logos.com/discussion/comment/1322676#Comment_1322676

Are you using VPN or anything like that John?

If you have restarted the device, deleted the cookies, logged out and in again there is not much else on a tablet you can interfere with.

There is clearly something going on between the web page and the browser on that device. I don't think you can delete and reinstall Safari though.

It will be good to see it solved.

John

https://community.logos.com/discussion/comment/1322751#Comment_1322751

Are you using VPN or anything like that John?

If you have restarted the device, deleted the cookies, logged out and in again there is not much else on a tablet you can interfere with.

There is clearly something going on between the web page and the browser on that device. I don't think you can delete and reinstall Safari though.

It will be good to see it solved.

No VPN. And usually using Comcast. But I did connect to Verizon 5G in an attempt to see if the ISP or DNS might have something to do with it. It did not.

Their website is extremely complex, the bug difficult or impossible for them to reproduce. and apparently not many people reporting the problem, and I understand there are bigger fish to fry [8-|]

Antony Brennan

https://community.logos.com/discussion/comment/1322759#Comment_1322759

No VPN. And usually using Comcast. But I did connect to Verizon 5G in an attempt to see if the ISP or DNS might have something to do with it. It did not.

Their website is extremely complex, the bug difficult or impossible for them to reproduce. and apparently not many people reporting the problem, and I understand there are bigger fish to fry

Sounds like you have thought of everything. The only other thing I can think of to do at your end is re-install the OS, but that is a bit of an extreme thing to have to do.

Hope it is solved soon

Dan Starcevich

https://community.logos.com/discussion/comment/1322759#Comment_1322759

I am having the same issue on an iPad running OS 17.7. Same error messages are reported before.

The website works fine on my MacBook Pro running on a M! Max chip. and MacOS Sequoia 15.0.2

TIA

Dan

Mike W

https://community.logos.com/discussion/comment/1322386#Comment_1322386

For me it is only happening when I try to open the forum from the homepage.

Jimmy Ashford

https://community.logos.com/discussion/comment/1322640#Comment_1322640

Same exact issue on my iPad but not my Macs

Paul M

https://community.logos.com/discussion/comment/1322932#Comment_1322932

still crashing here on latest edition iPad 10th edition, latest ios

JT (alabama24)

https://community.logos.com/discussion/comment/1322954#Comment_1322954

I am not having crashes on iPad or macOS.

latest ios

Which specific build?

Chip Franklin

https://community.logos.com/discussion/comment/1322968#Comment_1322968

Same problem here. Safari loads the Logos.com website fine on my iphone. But crashes on my iPad. Just started the last couple of days.

Ron Ferguson

https://community.logos.com/discussion/comment/1323033#Comment_1323033

Same here, just started the last couple days. I can get in using the iPad app but it goes to the books then I can click on the home page link or forum and it works. My first thought was the upgrading of the forums new format but that shouldn’t affect the home page. Same as others, using Comcast, cleared history and cache, have latest iPADios 18.0.1. Using 10th generation iPad.

Dan Starcevich

https://community.logos.com/discussion/comment/1322776#Comment_1322776

Working for me now

L.A.

https://community.logos.com/discussion/comment/1322386#Comment_1322386

logos.com crashing on iPad Air 3, OS 18.0.1 - same with Safari, Chrome, DuckDuckgo (German UI using in Brazil with no VPN or special config)

impossible to log in this way

BUT working with logos.com/search or subsistes like pt.logos.com etc

AND working on Android phone

Ron Ferguson

https://community.logos.com/discussion/comment/1323153#Comment_1323153

Working now for me as well. Thanks FL for whatever you did.

Celeste Fiorillo

https://community.logos.com/discussion/comment/1323162#Comment_1323162

We are continuing to investigate this - thank you for all the reports and specs. As far as we can tell, this issue is limited to the homepage so a workaround is to navigate to a different part of the site, like www.logos.com/whats-new.

Celeste Fiorillo

We think we resolved this. Can you let us know if any of you are still having issues? And if so, please include your device model - thanks!

Lynden O. Williams

Working for me. Using the latest Beta of Mac 15.2

John

https://community.logos.com/discussion/comment/1344567#Comment_1344567

Still crashing on my iPad

Celeste Fiorillo

https://community.logos.com/discussion/comment/1344797#Comment_1344797

Sorry to hear that, thanks for letting us know. Would you mind telling me what iPad you have and what OS version you're on?

John

https://community.logos.com/discussion/comment/1346145#Comment_1346145

I don't know how to use this new forum software to do anything. But its the same I reported at the beginning of this thread.

Ian MacGregor

https://community.logos.com/discussion/226244/logos-com-website-crashing-on-safari

I am experiencing this same problem right now (Jan. 15, 2025). Visiting the Logos homepage results in the page refreshing a couple times and then ending with a message stating "A problem repeatedly occurred on https://www.logos.com/". I can, however, reach www.logos.com/search without issue so I'll use that for the time being. The bug is clearly with the homepage (perhaps that page is trying to accomplish too much?).

Further information:

iPhone 15 (iOS 18.2.1) - no issues when visiting the Logos homepage
iPhone 13 (iOS 18.2.1) - no issues when visiting the Logos homepage
iPad 10th generation (iPadOS 18.2.1) - Crash issue when visiting the Logos homepage

I had no issues when visiting the Logos homepage back in November of 2024, so the bug was likely introduced since then.. probably during the homepage redesign.