I can't see my books from my new subscription.

Jacob Litchfield
Jacob Litchfield Member Posts: 3
edited November 21 in English Forum

I just got one of the new monthly subscriptions but maybe don't understand how it works. I don't see new books in my library. Will they download automatically or do I need to do something? I have restarted the app multiple times. I've not had problems before when buying new books, they download right away. The app is synced already as well. 
Thanks!

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Comments

  • GregW
    GregW Member Posts: 266 ✭✭

    Have you tried typing “Update now” in the Go box?

  • NB.Mick
    NB.Mick Member, MVP Posts: 15,837 ✭✭✭

    I just got one of the new monthly subscriptions but maybe don't understand how it works. I don't see new books in my library. Will they download automatically or do I need to do something?

    They should download automatically - however, if you own a larger library, it may well be that you already own the books that came with the subscription. Are there any books you knew would be coming with your subscription and you are waiting for? What if you buy an arbitrary free book (such as from ebooks.faithlife.com or from general.ebooks.faithlife.com - both links should give unowned books ordered by price), does it download?

    Have joy in the Lord! Smile

  • Jacob Litchfield
    Jacob Litchfield Member Posts: 3
    https://community.logos.com/discussion/comment/1326048#Comment_1326048

    Yes, I did try that after you mentioned it but the app doesn't seem to do anything when I select that from the menu. Thanks

  • Jacob Litchfield
    Jacob Litchfield Member Posts: 3
    https://community.logos.com/discussion/comment/1326050#Comment_1326050

    The number of books I am to receive with the subscription is larger than my present library so I should see a difference in my library. Maybe it will just take some time to see them come in.

  • NB.Mick
    NB.Mick Member, MVP Posts: 15,837 ✭✭✭
    https://community.logos.com/discussion/comment/1326052#Comment_1326052

    yeah, maybe. One thing to ckeck may be the Program Settings: for new books to download automatically, they should look something like this:

    image

    Have joy in the Lord! Smile

  • Antony Brennan
    Antony Brennan Member Posts: 601 ✭✭
    https://community.logos.com/discussion/comment/1326052#Comment_1326052

    If yuou open your library and using the filters on the left you can choose to see the resources added in the last 30 days and your subscription resources should show up there

    👁️ 👁️

  • Allen Browne
    Allen Browne Member Posts: 1,892 ✭✭✭

    I just got one of the new monthly subscriptions but maybe don't understand how it works. I don't see new books in my library. Will they download automatically or do I need to do something? I have restarted the app multiple times. I've not had problems before when buying new books, they download right away. The app is synced already as well. 
    Thanks!

    Just a wild thought: Is the email address you used for the subscription identical to the email address you were using previously?

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